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Installing version 6.2.3 I repeatedly get a installation interrupted error message?

asked 2019-04-28 11:46:28 +0200

louisaucamp gravatar image

Operating system windows 7 pro Browser Opera 0nly other programs installed MS Office

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Supposedly tdf#124794

Mike Kaganski gravatar imageMike Kaganski ( 2019-04-28 11:50:56 +0200 )edit

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answered 2019-04-28 20:48:24 +0200

kompilainenn gravatar image

disable windows update service or please wait to version 6.2.4

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not "disable" but "stop before installation, but not disable"

Mike Kaganski gravatar imageMike Kaganski ( 2019-04-28 21:15:39 +0200 )edit

@mike-kaganski from what I see in the the log, stopping will not help. LibreOffice does the stopping on its own: InstallMSU: Service status is SERVICE_RUNNING InstallMSU: Successfully sent SERVICE_CONTROL_STOP code to Windows Update service

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 10:27:46 +0200 )edit

From what you see in the log, you didn't understand my reply. Because I think that I had implemented the stopping wrong: I didn't wait for it to finish, thus likely wusa.exe was started an instant later, while the WU service was still in "Stopping" state, not in "Stopped"; and my suspicion was that this is what disallows wusa.exe to continue (properly starting the service itself, and proceed). I made a blind fix in tdf#124794, but I need confirmations if manual stop (= some pause before installation starts, making sure WU service is in completely stopped state) helps.

Mike Kaganski gravatar imageMike Kaganski ( 2019-05-03 10:37:58 +0200 )edit

I see. Then nope, it doesn't work. I started looking for that problem because I had error 1603 when installing LO 6.2.3 on Win7. I found out problem is that LO install tried to install windows update via wusa, but that update is not applicable to my system (I intercepted the file LO setup tried to install – TMP530F.tmp, tried to install it manually via WUSA and got the message that it's not appropriate). And some other place I found out that 6.1.3 also had some other problem and will not try to install the update if update service is disabled. Here's log: https://pastebin.com/7A2Nm5kj

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 14:09:15 +0200 )edit

@LogicDaemon: why isn't it applicable? do you have Windows 7 SP1?

Anyway, what you report is different here, where the problem is not inapplicability of the patch...

or maybe not. :-( sigh

Again: your log shows that WU service was running at the moment installation attempted to install the update. My idea was to try installation with WU service stopped.

Mike Kaganski gravatar imageMike Kaganski ( 2019-05-03 14:11:35 +0200 )edit

it's hard to know why, Windows doesn't say anything specific. All I know is that it says update in not applicable: https://imgur.com/uJphLge (screenshot is in Russian, sorry). Yes, it's SP1, with all critical updates and some recommended ones (auto-update is on, but recommended updates are not installed automatically – I check them and approve manually before installing to avoid another WGX banner spam).

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 14:17:46 +0200 )edit

WU service was running at the moment installation attempted to install the update

it's log from the first try, I didn't try again before some googling and trying to install the update manually.

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 14:22:28 +0200 )edit

I'll try again, wusa can run with log too… What's the update name inside the MSI file? I'd like to avoid uninstalling and then reinstalling LO...

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 14:29:04 +0200 )edit

I didn't try again before some googling and trying to install the update manually

I got an idea that you tried, having read "Then nope, it doesn't work". Could you please clarify?

By the way, the "update is not applicable" is not an error in our installer; I specifically treat that result.

screenshot is in Russian, sorry

No problem, I'm Russian.

Mike Kaganski gravatar imageMike Kaganski ( 2019-05-03 14:29:33 +0200 )edit

maybe I'm mistaken, uninstalling LO now, it takes it's sweet time…

LogicDaemon gravatar imageLogicDaemon ( 2019-05-03 14:31:26 +0200 )edit
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Asked: 2019-04-28 11:46:28 +0200

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Last updated: Apr 28