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Still... Can't install Mendeley Plugin (already looked the questions posted here) -Solved-

asked 2019-05-18 01:21:40 +0200

GPE_MED gravatar image

updated 2019-09-11 00:00:21 +0200

Hi! I hope you could please help me. A couple of days a go, I was working just fine in writer, but then the toolbar of mendeley began to look weird and I couldn't add news references. So I closed the toolbar and then I lost it! there is no option of mendeley toolbar anymore. So I tried to install it again from mendeley but didn't work, I also found the options to install extension from the writer and it was the same. I asked for help from mendeley support and they told me to try to install version 5 but I can't find it in the official page so I tried with the first version I downloaded and didn't work. I already tried with versions of libreoffice 6.1.6.3, 6.1.5 and mendeley 1.19.4 and 1.19.5 and nothing. Please help.

I attached the some screenshoots of the error messages I get (Sorry, they are in spanish).

Error message from writer: image description

Error from mendeley: image description

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Hi,

I have the same problem and it gives me the same errors. Have you found a solution yet?

wrenkin gravatar imagewrenkin ( 2019-06-06 19:48:35 +0200 )edit

Hi, sorry for the delay. And till today I haven´t found a solution. I even ask to the mendeley support, they just recommended deinstall and reinstall both programs. But it didn´t work, i tryed differents versions and it was the same. I´m considering install office... I hope you have better luck!

GPE_MED gravatar imageGPE_MED ( 2019-07-29 03:40:19 +0200 )edit

I asked for help from mendeley support and they told me to try to install version 5 but I can't find it in the official page

I bet they meant "install LibreOffice version 5..." - and any released version of LibreOffice is available from download archive (mentioned on this Ask sites many tiles).

Mike Kaganski gravatar imageMike Kaganski ( 2019-07-29 04:04:47 +0200 )edit

Yes, I really tried with different versions but none worked (version 5 included).

GPE_MED gravatar imageGPE_MED ( 2019-07-29 04:11:37 +0200 )edit
2

I have just tried with LibreOffice 6.3.0.2 x64 on Windows 10, with a normal Mendeley Desktop installed from https://www.mendeley.com/download-desktop/, and it installed fine (plugin version 1.19.4), and runs correctly... so - no idea why could it not work for you. I'd try to remove LibreOffice, and its user profile, just in case; check that no program directory remnants left; and then try reinstalling.

Mike Kaganski gravatar imageMike Kaganski ( 2019-07-29 04:34:48 +0200 )edit

Hi! Thanks Mike Kaganski, I did what you recommended and finally i can use mendeley again. Thanks!! Also, someone recommend me to delete all files remaining in C after uninstalling both programs, have to looke for them in the hiden items, even used CCleaner ^^u And only then it worked.

GPE_MED gravatar imageGPE_MED ( 2019-08-16 22:23:27 +0200 )edit

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answered 2019-05-18 10:26:23 +0200

ebot gravatar image

updated 2019-05-21 08:23:07 +0200

Have you already checked all the old questions? Is your solution there?

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Hi! Yes, but I haven't found a similar problem yet. And I tried some of the suggestions but still nothing. Thanks for your reply.

GPE_MED gravatar imageGPE_MED ( 2019-05-20 23:06:09 +0200 )edit
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Asked: 2019-05-18 01:21:40 +0200

Seen: 192 times

Last updated: Sep 11