Still... Can't install Mendeley Plugin (already looked the questions posted here) -Solved-

[GPE_MED]

Hi!
I hope you could please help me.
A couple of days a go, I was working just fine in writer, but then the toolbar of mendeley began to look weird and I couldn’t add news references. So I closed the toolbar and then I lost it! there is no option of mendeley toolbar anymore.
So I tried to install it again from mendeley but didn’t work, I also found the options to install extension from the writer and it was the same.
I asked for help from mendeley support and they told me to try to install version 5 but I can’t find it in the official page so I tried with the first version I downloaded and didn’t work.
I already tried with versions of libreoffice 6.1.6.3, 6.1.5 and mendeley 1.19.4 and 1.19.5 and nothing. Please help.

I attached the some screenshoots of the error messages I get (Sorry, they are in spanish).

Error message from writer:

Error from mendeley:

[wrenkin]

Hi,

I have the same problem and it gives me the same errors. Have you found a solution yet?

[GPE_MED]

Hi, sorry for the delay.
And till today I haven´t found a solution. I even ask to the mendeley support, they just recommended deinstall and reinstall both programs. But it didn´t work, i tryed differents versions and it was the same. I´m considering install office…
I hope you have better luck!

[mikekaganski]

I asked for help from mendeley support and they told me to try to install version 5 but I can’t find it in the official page

I bet they meant “install LibreOffice version 5…” - and any released version of LibreOffice is available from download archive (mentioned on this Ask sites many tiles).

[GPE_MED]

Yes, I really tried with different versions but none worked (version 5 included).

[mikekaganski]

I have just tried with LibreOffice 6.3.0.2 x64 on Windows 10, with a normal Mendeley Desktop installed from https://www.mendeley.com/download-desktop/, and it installed fine (plugin version 1.19.4), and runs correctly… so - no idea why could it not work for you. I’d try to remove LibreOffice, and its user profile, just in case; check that no program directory remnants left; and then try reinstalling.

[GPE_MED]

Hi! Thanks Mike Kaganski, I did what you recommended and finally i can use mendeley again.
Thanks!!
Also, someone recommend me to delete all files remaining in C after uninstalling both programs, have to looke for them in the hiden items, even used CCleaner ^^u
And only then it worked.

[Hrbrgr]

Have you already checked all the old questions? Is your solution there?

[GPE_MED]

Hi!
Yes, but I haven’t found a similar problem yet. And I tried some of the suggestions but still nothing.
Thanks for your reply.

[AlexKemp]

(Final comment from GPE_MED)

Hi! Thanks Mike Kaganski, I did what you recommended and finally i can use mendeley again. Thanks!! Also, someone recommend me to delete all files remaining in C after uninstalling both programs, have to looke for them in the hiden items, even used CCleaner ^^u And only then it worked.