I am unable to open any of my files.

asked 2019-07-11 17:19:12 +0200

DaveMorgan gravatar image

I have been using LibreOffice on Windows 10 for several years now without any problems. But yesterday I was writing a new document and my screen locked up I had to switch off my computer manually so I was unable to save the document. When I restarted the computer, LibreOffice reinstated the document but when I went to open it, I was unable to. I now have the same problem with all my files (ODT). I have uninstalled LibreOffice and reloaded it to see if that would fix the problem but to no avail. If I click on a file and open it the LibreOffice logo flashes up and it looks like it tries to open the document but then the logo just disappears. I have just had a Windows 10 update but I don't think it as anything to do with the problem. Any help would be much appreciated. Thanks in advance

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But it has to do with the Windows Update!

Can this help?

ebot gravatar imageebot ( 2019-07-11 17:22:10 +0200 )edit

Does LibreOffice start, if you don't double click on a file but just starting the application without a file (I'm asking this because you wrote the LibreOffice logo flashes up... we makes me feel , that there is a problem with the installation itself). Have you tried --safe-mode from command line, if LibreOffice doesn't start? Did you try to reset your user profile?

Opaque gravatar imageOpaque ( 2019-07-11 18:18:56 +0200 )edit

No LibreOffice does not start. It tries to load it and the logo flashes up and then nothing happens. I have just Uninstalled 6.2 and reloaded 6.1 this has loaded in safe mode but still seems to have some problems.

DaveMorgan gravatar imageDaveMorgan ( 2019-07-11 18:31:28 +0200 )edit

Ok - then please try to start on a command line, using --safe-mode argument. This would temporarily use a fresh user profile. If it starts this way, then most likely your user profile is corrupt and you need to start with a fresh one. There is an option in the opening dialog of Safe Mode. Please do not install / uninstall - the user profile is not affected by installing or uninstalling. If it is corrupt you cannot fix by reinstallong LibreOffice (whatever version). Read this about User Profile

Opaque gravatar imageOpaque ( 2019-07-11 18:34:35 +0200 )edit