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6.3.1 fails to start up after installation

asked 2019-09-23 10:25:29 +0100

bonfire_bill gravatar image

Just installed 6.3.1 on my windows 10 system updating a previous good 6.2 app. Hit the icon and it appears to start but never gets as far as bringing up a display. I have webroot virus checker and disabled firewall to no avail. Any suggestions please?

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Try to start in Safe Mode (Windows Start menu should show an entry LibreOffice (Safe Mode)) and check whether LibreOffice starts in safe mode. If yes - disable OpenGL (Select: Configure and Option: Disable hardware acceleration(OpenGL, OpenCL) and click button Apply Changes and Restart

PS: If Windows start doesn't show and entry for Safe Mode you may use "%ProgramFiles%\LibreOffice\program\soffice.exe" --safe-mode (with quotation marks) in a cmd terminal.

Opaque gravatar imageOpaque ( 2019-09-23 10:46:00 +0100 )edit

Many thanks opaque - all good now

bllwilson70@gmail.com gravatar imagebllwilson70@gmail.com ( 2019-09-23 16:22:50 +0100 )edit

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answered 2019-09-23 17:00:21 +0100

Opaque gravatar image

For the records (according to comment of OP):

Start LibreOffice in Safe Mode (Windows Start menu should show an entry LibreOffice (Safe Mode)) and check whether LibreOffice starts in safe mode. If yes - disable OpenGL (Select: Configure and Option: Disable hardware acceleration(OpenGL, OpenCL) and click button Apply Changes and Restart

PS: If Windows start doesn't show and entry for Safe Mode you may use "%ProgramFiles%\LibreOffice\program\soffice.exe" --safe-mode (with quotation marks) in a cmd terminal.

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Asked: 2019-09-23 10:25:29 +0100

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Last updated: Sep 23