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Libreoffice stopped working

asked 2019-10-25 10:56:37 +0100

rousea gravatar image

updated 2020-07-19 15:41:33 +0100

Alex Kemp gravatar image

For no apparent reason Libreoffice stopped working. I uninstalled it then cleaned the registery using ccleaner. I then re-installed the latest version (V6.3.3). However, when I then tried to open it the pop-up below was displayed. I unistalled this and tried an older version (V6.2.8), but the response was the same.

Can someone suggest what it wrong?

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answered 2019-10-25 12:17:53 +0100

Opaque gravatar image

updated 2019-10-25 12:21:22 +0100

Hello,

your user profile seems to be corrupt - new installation or re-installation won't fix the problem, since existing user profiles won't be touched by an installation. You need to reset your user profile. I assume you are on Windows. If that's true, go to Windows Start menu and search for LibreOffice (Safe Mode). Start in Safe Mode and if that works using Continue in Safe Mode button, then you are sure your user profile is causing the problem. Do the same thing once more but now use Reset to factory settings (option Reset entire user profile). You may want to archive your user profile in advance (click on the word Advanced and then on button Archive User Profile).

Hope that helps.

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Asked: 2019-10-25 10:56:37 +0100

Seen: 51 times

Last updated: Oct 25 '19