I cannot install LibreOffice at all

asked 2020-03-26 17:47:38 +0200

Moid gravatar image

Hi, I have tried to download and install the program and I am unable. I initially was given the error that the installation package (.msi) cannot be opened. I tried registering/deregistering msi and starting it from the services window, nothing worked. I then converted the .msi file to an .exe file. After doing this the installation begins and allows me to click through the first few options, but as soon as I hit the actual installation, I get hit with an error.

I get an error 1305. Error reading from file C:/Users/Matt/Appdata/Local/Temp/MSI7304.tmp. Verify that the file exists and that you can access it.

The last part of that has changed each time I've tried to install it. I have run as administrator, and from have tried from the desktop. Please any and all help will be greatly appreciated.

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Did you already check FAQ about General Installation Issues on Windows? (Renaming MSI to EXE seems to be a bad idea to me, but I'm not a Windows expert). Did you check the integrity of your MSI file you've downloaded? The whole thing sounds like a corrupted MSI file.

Opaque gravatar imageOpaque ( 2020-03-26 17:53:44 +0200 )edit

I used a random converter i found online, I did not change the file extension manually. It was a last ditched effort as it would not open the .msi file. Once I converted the file at least opened but I received the above error

Moid gravatar imageMoid ( 2020-03-26 17:59:25 +0200 )edit

Hi Moid.

Did you try installing it FROM another drive other than C: drive?



HashAsh gravatar imageHashAsh ( 2020-03-26 18:06:27 +0200 )edit

Im not sure how to check the integrity of a file? I downloaded the file twice, first from the main website, and then from the archive website, as I read different mirrors may not be reliable

Moid gravatar imageMoid ( 2020-03-26 18:06:57 +0200 )edit

I tried installing from C:/Desktop, and then after reading your comment, from my second drive E:/Documents. I get the same types of errors as above

Moid gravatar imageMoid ( 2020-03-26 18:10:11 +0200 )edit

Yea I meant to say install it FROM C: drive as the person I provided the link from experienced a very similar issue with the same error code & resolved it by installing from C: drive but you were already doing this, sorry I couldn't help.

HashAsh gravatar imageHashAsh ( 2020-03-26 18:13:35 +0200 )edit

No worries at all, thank you for taking the time to try! Please if you have any other ideas i can try let me know

Moid gravatar imageMoid ( 2020-03-26 18:15:01 +0200 )edit

On archive website click the link rightmost of the MSI file, which is called Details - there you'll get mirror lists and hash values of the file. Calculate the hash value (e.g. sha256) from your file and compare with the hash given.

Opaque gravatar imageOpaque ( 2020-03-26 18:18:45 +0200 )edit

You wouldn't happen to have a Brother printer software installed would you? I have read the Brother printer software conflicts with LibreOffice installation process & closing the Brother software from taskbar tray icon or ending it's tasks solves this.

HashAsh gravatar imageHashAsh ( 2020-03-26 18:21:10 +0200 )edit

First of all, check the "troubleshooter tool from Microsoft" step there in FAQ. How to check for integrity depends on the tool: e.g., if you use 7-zip, you have some context menu entries to check CRC/SHA; using that to get SHA256 of the MSI, and comparing with the one mentioned on the download site (see FAQ) lets you see if the file is bit-to-bit identical to original, and is not corrupted on transfer.

Mike Kaganski gravatar imageMike Kaganski ( 2020-03-26 18:23:54 +0200 )edit