Version 6.4.4 freezes in windows x64

asked 2020-05-27 04:21:41 +0200

hardik_gajjar gravatar image

Hi there! The freshly installed version 6.4.4 for windows x64 is getting freeze every time. None of the documents are being loaded. Previously I had tried 6.4.2 version which also showed same issue. Please do needful.

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Did you already try to reset your LibreOffice user profile? (see FAQ - LibreOffice user profile / 2 Resolving corruption)

Opaque gravatar imageOpaque ( 2020-05-27 10:01:41 +0200 )edit

LibreOffice is not loading itself. How can I try resetting my profile? However, I tried rebooting my system. It didn't work as well. And tried reinstalling LO with no luck again.

hardik_gajjar gravatar imagehardik_gajjar ( 2020-05-28 05:53:53 +0200 )edit

If your user profile is causing the freeze than reinstalling will not help. Your user profile won't be touched by a reinstall.

To reset the user profile perform:

  • Right click -> Run on Windows Start menu
  • Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
  • Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
  • Select option Reset to factory settings
  • Activate [x] Reset entire user profile
  • Click button Apply Changes and Restart

(in advance: The same procedure could be used, to disable OpenGL hardware acceleration - carefully read the dialog after having started Safe Mode)

Opaque gravatar imageOpaque ( 2020-05-28 13:29:53 +0200 )edit

This did not worked as well. However, I tried installing x86 setup file and it ran completely well. Might be a bug in x64 setup file, I guess! Anyways, thanks for your suggestions.

hardik_gajjar gravatar imagehardik_gajjar ( 2020-06-12 12:37:18 +0200 )edit

There is probably no bug in the setup file - but your responses just stating This did not worked as well were not suitable at all to get the real cause. Anyway, you found a suitable solution working for you ...

Opaque gravatar imageOpaque ( 2020-06-12 12:42:43 +0200 )edit