odt document does not open

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#1

Sorry for my being illiterate about computer. I will try to descibe my problem. Please help me in solving the following problem.
Crash report:

Signature gdi32full.dll
UUID bbdfac0c-d52a-4540-95a4-ffa7737c381d
Version Version: 6.3.6.2
Upload Time June 16, 2020, 9 p.m.
OS windows
OS details 10.0.18363
Build Architecture amd64
CPU Info family 6 model 58 stepping 9
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x11
Crash Thread 0
Bug reports for gdi32full.dll:
File a bug for: Calc Writer Impress Chart Base

tdf#108602
Each time I try it gives me an error message: “The LibreOffice configuration has been changed. Under Tools - Options - LibreOffice - Advanced, select the Java runtime environment you want to have used by LibreOffice”.
As I click Ok, another error message appears: “Due to an error LibreOffice crashed. All the files you were working on will now be saved. The next time LibreOffice is launched, your files will be recovered automatically”. But no files appear under “the following files will be recovered”. Just blank box appears.
When I click OK to this window, again the initial error message comes back: “The LibreOffice configuration has been changed. Under Tools - Options - LibreOffice - Advanced, select the Java runtime environment you want to have used by LibreOffice”. I executed this instruction and it tells me Java runtime environment (JRE) already installed: Oracle Corporation 1.8.0_251
As I click OK, it agian gives me an error message: “Unfortunately it seems that LibreOffice crashed when it was last run”, and asks me to send the crash report. I click “send crash report”. Then asks me to find crash report at: crashreport.libreoffice.org/stats/crash_details/bbdfac0c-d52a-4540-95a4-ffa7737c381d
And that gives me the above report.

Please help!!!

#2

Hello, please try the following procedure:

  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
  • Click OK
  • Optional: Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
  • Click button Continue in Safe Mode
  • Test whether the problem is gone

Add a comment here about the result of this test.

#3

I executed the procedure: Right click → Run on Windows Start menu (or Windows Key + R)
Type “%ProgramFiles%\LibreOffice\program\soffice” --safe-mode into Open text field (including the double quotes)
Click OK
Optional: Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
Click button Continue in Safe Mode
Then it shows me a message: Your user profile has been exported as “libreoffice-profile.zip” I clicked “Open containing folder”, tried to unzip winrar. But I did not understand the result. A number of new icons appear on the desktop, but none seems to be my document.

#4

Did I tell anything that you should open/double click the zip file? Just forget the zip file and keep it saved where it got stored to (it is backup of your user profile for being on the safe side). The important thing is the last step Click button Continue in Safe Mode (This step should bring up your LibreOffice, and if it does start, then the cause of your problem would be almost clear )

#5

Thank you for the response!
When I clicked “Continue in Safe Mode”, a window appeared, where it says: “Welcome to LibreOffice. Drop a document here or pick an application form the left side to create one”.

#6

Also when I clicked “continue in Safe Mode” without proceeding to the “Advance”, an error message appears, that says, "Unfortunately it seems that LibreOffice crashed when it was last run. And then asks to send crash report.

#7

Your last 2 comments sound contradictory. In both cases you click Continue in Safe Mode.In the first case you get the LibreOffice window as expect, while in the second case you are requested to send a crash report (which by the way seems pretty improbable since Safe Mode doesn’t know anything about the history due to using a temporary user profile). What happen in the case after you have sent the bug report? May be you just do the following now:

Reset your LibreOffice user profile performing the following steps:

  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
  • Select option Reset to factory settings
  • Activate [x] Reset entire user profile
  • Click button Apply Changes and Restart
#8

Thank you again!
I executed the procedures. The LibreOffice restarted and two windows appear one on top of the other. One window with a title: LibreOffice (Safe Mode), and another window on the top of the other entitled “Safe Mode” with options to my user profile from which I already did the reset of the intire user profile.

#9

And now - Does it start normal now? Do you still get the behavior and messages as per your original question?

#10

No improvement at all. It gives me alwasys the same error messages.

#11

Even in Safe Mode ??

#12

It is possible there is something I am missing. I am really confused.
I select “continue in Safe Mode”, I get an error message that says: “Due to an error LibreOffice crashed. All the files you were working on will now be saved. The next time LibreOffice is launched, your files will be recovered automatically”. But no files appear under “the following files will be recovered”.
When I click “OK”

The “Safe Mode” window where I selected “continue in Safe Mode” has “Restore from Backup” selected. Is it possible some change was necessary on that window because it gives a number of options?

I am grateful for your patience.

#13

The “Safe Mode” window where I selected “continue in Safe Mode” has "Restore from Backup

This doesn’t matter as long as no other of the two following options is is selected (which actually would restore the backup - you remember the Advanced thing). But if you are here and then clicked on button Continue in Safe Mode and you still get an “LibreOffice crashed”-error in Safe Mode - then you need to reinstall LibreOffice (which is my last ressort). Hence my advice is:

  • Uninstall current version
  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type %ProgramFiles%\LibreOffice into the Open field (File Explorer will open)
  • If there a still any files in that directory - delete `em
  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type %appdata%\LibreOffice into the Open field (File Explorer will open and show a directoy named 4)
  • Rename the directory to 4.bak
  • Reinstall LibreOffice
  • Test
#14

I arrived at Rename to 4.bak
Then I am not sure how to reinstall LibreOffice. Because I would not like to make a mistake about it. I know the process of going to “Control Panel” uninstall and then agin from the web installing the application. Please could you indicate the right procedure.
I have to mention also that I did update LibreOffice from 6.2… to 6.3… just after I encountered the problem and before I send the question.
Thank you.

#15

I know the process of going to “Control Panel” uninstall and then agin from the web installing the application

yes - exactly use that procedure, but assure the order uninstall → remove any remaining files in %ProgramFiles%\LibreOffice → install again

#16

I did the reinstallation of LibreOffice application.
I tried as ever to open my “.odt” document and it gave me the usual error message: “Unfortunately it seems that LibreOffice crashed when it was last run”. Then as ever it tells me to send the error report.
Unfortunately, it is important document which I would be a disaster to lose.

#17

As a matter of fact I am using Windows OS, in case this information matters.

#18

I realized that it is only one .odt documets that does not open. Other .odt documets do open normally. Also about the documents that resists to open, I see that it has a duplicate file preceeded by “˷lock”. Also when I point cursor on the icon of the document, I see that its name is repeated twice.
What could that mean?

#19

Oh my god - you never in that long thread mentioned that you get the error only when opening a file. That means: Delete file .~lock.<name_of_the_file_producing_the_error># and the error will go away.

#20

I deleted all the ~lock files I could discover. They were all of the same document as I have a copy of it in different directory. I mean on desktop, in dropbox, onedrive, etc. as a back up. But the document does not open. I get usual error message. And a new ~lock file is created where I tried to open the document.
And when I point the cursor to the icon of the document I see that its name is duplicated.
Is there anything else one can do?

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