odt document does not open

asked 2020-06-16 23:37:01 +0200

hgs gravatar image

updated 2020-08-11 23:12:19 +0200

Alex Kemp gravatar image

Sorry for my being illiterate about computer. I will try to descibe my problem. Please help me in solving the following problem. Crash report:

Signature gdi32full.dll UUID bbdfac0c-d52a-4540-95a4-ffa7737c381d Version Version: 6.3.6.2 Upload Time June 16, 2020, 9 p.m. OS windows OS details 10.0.18363 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x11 Crash Thread 0 Bug reports for gdi32full.dll: File a bug for: Calc Writer Impress Chart Base

tdf#108602 Each time I try it gives me an error message: "The LibreOffice configuration has been changed. Under Tools - Options - LibreOffice - Advanced, select the Java runtime environment you want to have used by LibreOffice". As I click Ok, another error message appears: "Due to an error LibreOffice crashed. All the files you were working on will now be saved. The next time LibreOffice is launched, your files will be recovered automatically". But no files appear under "the following files will be recovered". Just blank box appears. When I click OK to this window, again the initial error message comes back: "The LibreOffice configuration has been changed. Under Tools - Options - LibreOffice - Advanced, select the Java runtime environment you want to have used by LibreOffice". I executed this instruction and it tells me Java runtime environment (JRE) already installed: Oracle Corporation 1.8.0_251 As I click OK, it agian gives me an error message: "Unfortunately it seems that LibreOffice crashed when it was last run", and asks me to send the crash report. I click "send crash report". Then asks me to find crash report at: crashreport.libreoffice.org/stats/crash_details/bbdfac0c-d52a-4540-95a4-ffa7737c381d And that gives me the above report.

Please help!!!

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Hello, please try the following procedure:

  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
  • Click OK
  • Optional: Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
  • Click button Continue in Safe Mode
  • Test whether the problem is gone

Add a comment here about the result of this test.

Opaque gravatar imageOpaque ( 2020-06-16 23:47:27 +0200 )edit

I executed the procedure: Right click -> Run on Windows Start menu (or Windows Key + R) Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes) Click OK Optional: Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button Click button Continue in Safe Mode Then it shows me a message: Your user profile has been exported as "libreoffice-profile.zip" I clicked "Open containing folder", tried to unzip winrar. But I did not understand the result. A number of new icons appear on the desktop, but none seems to be my document.

hgs gravatar imagehgs ( 2020-06-17 07:56:53 +0200 )edit

Did I tell anything that you should open/double click the zip file? Just forget the zip file and keep it saved where it got stored to (it is backup of your user profile for being on the safe side). The important thing is the last step Click button Continue in Safe Mode (This step should bring up your LibreOffice, and if it does start, then the cause of your problem would be almost clear )

Opaque gravatar imageOpaque ( 2020-06-17 09:19:10 +0200 )edit

Thank you for the response! When I clicked "Continue in Safe Mode", a window appeared, where it says: "Welcome to LibreOffice. Drop a document here or pick an application form the left side to create one".

hgs gravatar imagehgs ( 2020-06-17 12:49:22 +0200 )edit

Also when I clicked "continue in Safe Mode" without proceeding to the "Advance", an error message appears, that says, "Unfortunately it seems that LibreOffice crashed when it was last run. And then asks to send crash report.

hgs gravatar imagehgs ( 2020-06-17 12:57:20 +0200 )edit

Your last 2 comments sound contradictory. In both cases you click Continue in Safe Mode.In the first case you get the LibreOffice window as expect, while in the second case you are requested to send a crash report (which by the way seems pretty improbable since Safe Mode doesn't know anything about the history due to using a temporary user profile). What happen in the case after you have sent the bug report? May be you just do the following now:

Reset your LibreOffice user profile performing the following steps:

  • Right click -> Run on Windows Start menu (or Windows Key + R)
  • Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
  • Select option Reset to factory settings
  • Activate [x] Reset entire user profile
  • Click button Apply Changes and Restart
Opaque gravatar imageOpaque ( 2020-06-17 14:52:45 +0200 )edit

Thank you again! I executed the procedures. The LibreOffice restarted and two windows appear one on top of the other. One window with a title: LibreOffice (Safe Mode), and another window on the top of the other entitled "Safe Mode" with options to my user profile from which I already did the reset of the intire user profile.

hgs gravatar imagehgs ( 2020-06-17 16:28:33 +0200 )edit

And now - Does it start normal now? Do you still get the behavior and messages as per your original question?

Opaque gravatar imageOpaque ( 2020-06-17 16:38:51 +0200 )edit

No improvement at all. It gives me alwasys the same error messages.

hgs gravatar imagehgs ( 2020-06-17 18:23:27 +0200 )edit

Even in Safe Mode ??

Opaque gravatar imageOpaque ( 2020-06-17 18:25:53 +0200 )edit