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I get a soffice.exe error

asked 2020-09-24 14:51:58 +0100

TimLesV gravatar image

Hi. I'm new to this forum so apologies if I make any errors. I have been using LibreOffice 6.4 for a while and noticed there was an update (7.1) available which I installed. When I try to open it I get a soffice.exe error saying that VCRUNTIME140_1.dll is missing and that reinstalling may fix it. I have tried that and gone back to the previous version (which did work) and get the same error message. Does anyone have any suggestions to get this fixed? Thanks.

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answered 2020-09-24 15:35:46 +0100

Opaque gravatar image

updated 2020-09-24 15:36:50 +0100

Hello,

install the latest supported Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 from here https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads (most probably you need vc_redist.x64.exe (Windows 64-bit)

Hope that helps.

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Thanks Opaque. I'll give that a try.

TimLesV gravatar imageTimLesV ( 2020-09-24 17:19:28 +0100 )edit

That worked. Thanks again Opaque. I am left wondering though whether the install/reinstall of LibreOffice actually deleted the C++ that was there already as the earlier version of LO had worked.

TimLesV gravatar imageTimLesV ( 2020-09-25 09:37:12 +0100 )edit

Hello - not yet clear but there is a bug report #tdf134849 - Libre Office 7.0.0.1 RC1 installation crashes - a renewed installation goes to the wrong folder - Libre office 6.4 doesn't start with renewed installation after uninstall of 7.0.0.1 RC1 - error: vcruntime140_1.dll missing in UNCONFIRMED state, which might apply to your case as well.


If the answers works for you, please consider to click the check mark (✔) next to the answer. Thanks in advance ...

Opaque gravatar imageOpaque ( 2020-09-25 13:13:51 +0100 )edit

That sounds exactly what happened. LO 7 now seems to work ok now that I have reinstalled C++. Thanks again for your advice.

TimLesV gravatar imageTimLesV ( 2020-09-25 13:20:00 +0100 )edit

See also #tdf135579 - Deinstall of LO 7.0.0.3 on Win7Pro also deletes "VCRUNTIME140.dll" for more explanation what might have happened (Hint:"DLL reference count")

Opaque gravatar imageOpaque ( 2020-09-25 13:28:35 +0100 )edit
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Asked: 2020-09-24 14:51:58 +0100

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Last updated: Sep 24