LO 7 not running on W10!!

Kraal · November 6, 2020, 6:50pm

Installed the new 7 version and can´t run it under W10!! Only get a white window and the “Not Running”!!
It only runs on SafeMode!!

Any suggestion?

If it doesn´t run in Normal Mone, will move to another Office!

Thanks,

LeroyG · November 6, 2020, 7:36pm

Hello @Kraal, Take a look at the guidelines at LibreOffice user profile - The Document Foundation Wiki to see if it can be caused by corruption in the user profile.

anon73440385 · November 6, 2020, 10:07pm

If it doesn´t run in Normal Mone, will move to another Office!

This isn’t an information required to support a solution to your problem

Kraal · November 6, 2020, 11:04pm

@anon73440385 You are correct, but it keeps returning the Not Responding white window!!!

anon73440385 · November 6, 2020, 11:29pm

If the answer of @EarnestAl did not help you, then the only thing which might fail in your case is rendering. Please start LibreOffice in Safe Mode, but choose

[o] Configure and
[x] Disable hardware acceleration (OpenGl, OpenCl, Vulkan)

and click button Apply Changes and Restart

Kraal · November 7, 2020, 12:11am

@anon73440385 Removing the hardware acceleration worked.

Now it opens really fast!

Thank you all.

EarnestAl · November 6, 2020, 7:46pm

If it runs in Safe Mode but not in Normal then there is probably some corruption in your user profile.

Close all LibreOffice programs, in File Explorer navigate to “C:\Users[user name]\AppData\Roaming\libreoffice\4” and rename the user folder to, say, user20201107. Leave the File Explorer Window open.

Start LibreOffice; it will re-create the user folder as for a first time user. You will no longer have your autocorrect, dictionary, templates, etc. Close LO. In the File Explorer window copy the autocorrect folder in user20201107 and paste into the new user folder to overwrite the new autocorrect folder. Do for Templates, autotext and wordbook. There might be others but having done these open LO and make sure it runs OK.

Other configurations such as user name in Tools > Options > User Data, adding or removing icons in the toobars and other personalisations you should do manually. Cheers, Al

Kraal · November 6, 2020, 11:05pm

Thanks, still not working!!

anon73440385 · November 7, 2020, 11:10am

For the records (according to comment of @Kraal )

Disable hardware acceleration using the following procedure:

Start LibreOffice in Safe Mode via Windows menu ( or using Windows Key + R and adding ``"%ProgramFiles%\LibreOffice\program\soffice" --safe-mode` in Open text field)
Select [o] Configure
Check option [x] Disable hardware acceleration (OpenGl, OpenCl, Vulkan)
Click button Apply Changes and Restart