Ask Your Question

LibreOffice install error "Files in Use" [closed]

asked 2014-01-02 01:03:16 +0200

robert8946 gravatar image

updated 2016-02-18 11:00:48 +0200

Alex Kemp gravatar image

I am trying to update my installation to on Windows 7. When I run the installer, I get the error dialog box "Files in Use", Windows Explorer (Process Id: 3188), and the installation cannot proceed. I tried to disable Windows Explorer extensions in the custom install but it's still the same.

Since you can't really exit Windows Explorer, how can I determine what the problem is and how to fix it?

edit retag flag offensive reopen merge delete

Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-02-18 11:01:43.990742


Could you add more details about the error? Does it say what files are in use? (By any chance, does it say a previous version is still running?)

bencomp gravatar imagebencomp ( 2014-01-03 02:02:33 +0200 )edit

1 Answer

Sort by » oldest newest most voted

answered 2014-01-03 22:14:34 +0200

manj_k gravatar image

Reported as
Bug 69066 - Upgrading LO requires user to terminate Explorer.exe on Windows
Status: NEW

(... and duplicate fdo#71163: "If you tell it to ignore it, it will not proceed until you close it. I had to go to task manager and kill explorer.exe to finish installing. Then, you have to re-launch explorer.exe to be able to use anything in windows 8.1").

edit flag offensive delete link more


Based on the bug reports, it seems to only affect 64-bit AMD Windows systems. The work-around mentioned might work, but seems a bit extreme to get the software installed.

robert8946 gravatar imagerobert8946 ( 2014-01-06 07:54:23 +0200 )edit

I confirmed a better (and definitely simpler) workaround for this problem, at least in my case.
See comment 12 in the Bug 69066 bug report.

robert8946 gravatar imagerobert8946 ( 2014-01-10 00:25:47 +0200 )edit

@robert8946 – Thanks for confirming this workaround.

manj_k gravatar imagemanj_k ( 2014-01-10 14:24:16 +0200 )edit

Question Tools



Asked: 2014-01-02 01:03:16 +0200

Seen: 1,955 times

Last updated: Jan 03 '14