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LibreOffice 4.1.4.2 install error "Files in Use" [closed]

asked 2014-01-02 01:03:16 +0200

robert8946 gravatar image

updated 2016-02-18 11:00:48 +0200

Alex Kemp gravatar image

I am trying to update my installation to 4.1.4.2 on Windows 7. When I run the installer, I get the error dialog box "Files in Use", Windows Explorer (Process Id: 3188), and the installation cannot proceed. I tried to disable Windows Explorer extensions in the custom install but it's still the same.

Since you can't really exit Windows Explorer, how can I determine what the problem is and how to fix it?

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-02-18 11:01:43.990742

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Could you add more details about the error? Does it say what files are in use? (By any chance, does it say a previous version is still running?)

bencomp gravatar imagebencomp ( 2014-01-03 02:02:33 +0200 )edit

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answered 2014-01-03 22:14:34 +0200

manj_k gravatar image

Reported as
Bug 69066 - Upgrading LO requires user to terminate Explorer.exe on Windows
Status: NEW

(... and duplicate fdo#71163: "If you tell it to ignore it, it will not proceed until you close it. I had to go to task manager and kill explorer.exe to finish installing. Then, you have to re-launch explorer.exe to be able to use anything in windows 8.1").

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Based on the bug reports, it seems to only affect 64-bit AMD Windows systems. The work-around mentioned might work, but seems a bit extreme to get the software installed.

robert8946 gravatar imagerobert8946 ( 2014-01-06 07:54:23 +0200 )edit
1

I confirmed a better (and definitely simpler) workaround for this problem, at least in my case.
See comment 12 in the Bug 69066 bug report.

robert8946 gravatar imagerobert8946 ( 2014-01-10 00:25:47 +0200 )edit

@robert8946 – Thanks for confirming this workaround.

manj_k gravatar imagemanj_k ( 2014-01-10 14:24:16 +0200 )edit

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Asked: 2014-01-02 01:03:16 +0200

Seen: 1,955 times

Last updated: Jan 03 '14