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LibreOffice 7.1.0.3 crashes on MacOS Big Sur 11.2.2

asked 2021-03-01 15:15:20 +0200

hskoppek gravatar image

I have recently changed from OpenOffice to LibreOffice, but the transition is not going smoothly. I have reinstalled LibreOffice 3x by now.

Right now I cannot open a new writer document. Every time I try, I receice an error message "LibreOffice 7.1 Document recovery" - 'Due to an error, LibreOffice crashed. All your files you were working on will now be saved. The next time LibreOffice is launched, your files will be recovered automatically' - 'The following files will be recovered:' - but the list is blank.

The funny thing is that calc spreadsheet and impress presentation do open well and I can save them.

This just concerns writer documents

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I have reinstalled LibreOffice 3x by now

Please note If a problem is caused by a corrupt user profile, reinstalling LibreOffice won't help at all, since this won't touch the user profile. Therefore: Before reinstalling check whether the user profile might be the cause of a problem.

To test whether LibreOffice user profile is causing the issue:

  • Start LibreOffice
  • Restart in Safe Mode using Help → Restart in Safe Mode and confirm the restart using button: Restart
  • Click button Continue in Safe Mode
  • Perform the procedure showing the problem and check whether the problem is gone (If you need to open a file, use File → Open - do not use some other procedure)

If that works, most likely you user profile is corrupt and you need to reset to factory settings (see also options when starting Help → Restart in Safe Mode).


Ref.:LibreOffice User Profile

Opaque gravatar imageOpaque ( 2021-03-01 17:19:27 +0200 )edit

I have the same problem, my partners send me documents .docx, and is imposible to open it, I try with the safe mode and doest work. Any idea?

Norelena gravatar imageNorelena ( 2021-04-07 03:20:48 +0200 )edit

@Norelena

  • ... and you are using macOS as well and same LibreOffice version?
  • ... how do you try to open .docx files (do you save 'em and use File -> Open via LibreOffice)?

PS.:

I have the same problem

You really have exactly the same error message as described in the question? Or does that mean: "I can't open .docx document sent to me"? Having the same symptom, does not necessarily mean, there is the same solution to your problem.

Opaque gravatar imageOpaque ( 2021-04-07 10:58:40 +0200 )edit

Hi,

  • Yes, I am using the same version of mac and LibO
  • I recibe the documents by email, and I download it and then i try to open in my computer

And yes, i have the same symptom... sorry my bad

Norelena gravatar imageNorelena ( 2021-04-07 15:29:47 +0200 )edit

Thanks Opaque, I followed your advice to start LibreOffice in safe mode and ,lo and behold, it worked. The only issue is, I have a brand new computer MacBook Pro MacBookPro 17,1; Apple M1; running on macOS Big Sur. I shall try to reset it and see what happens. hskoppek

hskoppek gravatar imagehskoppek ( 2021-04-07 18:03:43 +0200 )edit

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answered 2021-04-07 18:07:30 +0200

Opaque gravatar image

updated 2021-04-07 18:07:54 +0200

Hello

according to your feedback most likely you user profile is corrupt and requires to be reset to factory settings.

To reset the user profile perform:

  • Start LibreOffice
  • Start in Safe Mode using Help -> Restart in Safe Mode and confirm the restart using button: Restart
  • Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
  • Select option Reset to factory settings
  • Activate [x] Reset entire user profile
  • Click button Apply Changes and Restart

Hope that finally solves your problem.

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Thanks Opaque, this worked. I really appreciate your help on this one. My respect.

hskoppek gravatar imagehskoppek ( 2021-04-07 18:34:16 +0200 )edit

If the answer works for you, please consider to click the check mark (✔) next to the answer. Thanks in advance ...

Opaque gravatar imageOpaque ( 2021-04-07 18:38:19 +0200 )edit
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Asked: 2021-03-01 15:15:20 +0200

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Last updated: Apr 07