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LibreOffice 3.5.4 "Base" keeps crashing. [closed]

asked 2012-06-26 16:36:32 +0100

Gary Christiansen gravatar image

updated 2015-08-24 17:54:15 +0100

Alex Kemp gravatar image

The Base application dies on me during opening. It doesn't matter if I try to open an existing database or create a new one. I hit the finish button, it then opens the dialogue to select folder/file name for database, allows me through the process to name and accept; then the app hangs for a bit, says it's failing and the only option becomes to let the app close giving me the error "libreoffice 3.5 has stopped working"

The event log shows a failure to pass correct arguments to one of the visual c libraries, event displayed below. I have tried removing, rebooting, reinstalling the application. I've cleaned out and reinstalled the VC library as well to no effect.

Suggestions would be welcome.

Faulting application name: soffice.bin, version:, time stamp: 0x4fbc7fd1 Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9 Exception code: 0xc0000417 Fault offset: 0x0002e9f4 Faulting process id: 0xed0 Faulting application start time: 0x01cd53a75fddce3d Faulting application path: C:\Program Files (x86)\LibreOffice 3.5\program\soffice.bin Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll Report Id: a6527f37-bf9a-11e1-8fad-00248c0400c1

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-20 13:51:57.790484



Similar to this bug: - same fault offset, same exception code. Maybe you can improve that (incomplete) bug report on bugzilla? Additionally, you could add some details (win 7 or win7 64? Java version?).

tohuwawohu gravatar imagetohuwawohu ( 2012-06-26 17:45:01 +0100 )edit

another detail: did you try to rename your LibreOffice user profile so LO starts with a new, clean profile?

tohuwawohu gravatar imagetohuwawohu ( 2012-06-26 17:46:19 +0100 )edit
tohuwawohu gravatar imagetohuwawohu ( 2012-06-27 09:07:10 +0100 )edit

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answered 2013-02-23 06:40:18 +0100

qubit gravatar image

Regarding bugs mentioned by @tohuwawohu,

  • Current status of fdo#48271 - base crashes - is RESOLVED DUPLICATE of bug 38913
  • Current status of fdo#38913 - CRASH at startup citing msvcr90.dll after upgrade (most likely related to javasettings_Windows_x86.xml in the user profile) - is RESOLVED FIXED.

It sounds like this bug may be fixed. If it does NOT appear to be fixed, please reopen one of the existing bugs or file a new bug, and provide a list of steps that can reproduce it. The QA team will be happy to help you track down this issue!

Please post a link to any bugs you file in a comment below using the format "fdo#123456".


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answered 2012-09-15 15:23:11 +0100

Willy gravatar image

I also had this problem whenever I opened a Base document. I tried to reset the user profile by going into Office->Tools->Options->LibreOffice->UserData and updating the information there. That is not what is meant by resetting the user profile.

Through a little searching, I found this page:

Read section 2 to find out where the user profile is on your machine, then read section 3 to find out how to reset it.

It worked great for me. YMMV.

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answered 2012-08-03 07:44:06 +0100

Same problem. Upgrading to did not help. Workaround: Try the portable version:

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Same comments as above: did you try to reset the user profile?

tohuwawohu gravatar imagetohuwawohu ( 2012-08-03 09:20:19 +0100 )edit

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Asked: 2012-06-26 16:36:32 +0100

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Last updated: Feb 23 '13