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scan problem [closed]

asked 2012-06-28 19:21:54 +0200

Gardner_Dave gravatar image

updated 2015-10-17 00:26:34 +0200

Alex Kemp gravatar image

I have a new ultrabook computer running Windows 7 Home Premium. I scan documents into PDFs files using an HP 4500 printer using the HP solution center software. This functionality works great on using my old computer running Windows 7 Pro but will not work on my using my new computer. The only significant difference between the computers is that I have LibreOffice installed on my new computer. The error message I get is HP CUE-Scanning component is not responding. Any thoughts?

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-17 00:26:42.155401


I do not have another Windows 7 Pro machine to test with. I've tried to use the utility you suggest without success. I've also tried to use an EPSON flat bed scanner and it also will not connect. I've unintalled and reinstalled the HP printer software number times.

Gardner_Dave gravatar imageGardner_Dave ( 2012-07-02 18:56:05 +0200 )edit

Also, when I looked at the registry, there is no DigitalImaging registry entry...I suspect this is being blocked in some way.

Gardner_Dave gravatar imageGardner_Dave ( 2012-07-02 18:56:55 +0200 )edit

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answered 2012-07-02 22:53:08 +0200

Gardner_Dave gravatar image

After hours of troubleshooting, I plugged the printer (via the USB hub) into the other USB port on my ultrabook and everything works fine. This problem is resolved for me. It is not a LibreOffice problem. Sorry for the trouble here.

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answered 2012-06-28 23:17:33 +0200

qubit gravatar image

updated 2012-06-28 23:21:56 +0200

It seems unlikely that LibreOffice is the source of the problem, but let's see if we can help you troubleshoot this problem and make sure that LO is not causing unintended interference.

You mentioned that you're running a slightly different version of Windows on the two machines (Home Premium vs. Professional). Do you have any other Windows 7 Pro machines available to you that you could test with the scanner?

A quick search on google with your error message came up with this page on the HP Support Forum. If the described utility doesn't fix your problems, perhaps that forum might be able to give you more targeted help with your scanner.

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Asked: 2012-06-28 19:21:54 +0200

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Last updated: Jul 02 '12