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Mail merge to email is it a windows 10 bug

asked 2015-10-06 10:15:21 +0200

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I cannot get mail merge to email to work in Libreoffice writer, when I test the settings (tools/options/libreoffice writer/mailmerge to e-mail) I get the following :

LibreOffice could not connect to the outgoing mail server. Check your system's settings and the settings in LibreOffice. Check the server name, the port and the secure connections settings <class 'runtimeerror'="">: No SSL support included in this Python, traceback follows C:\Program Files\LibreOffice 5\program\python-core-3.3.3\lib\smtplib.py:663 in function starttls() [raise RuntimeError("No SSL support included in this Python")] C:\Program Files\LibreOffice 5\program\mailmerge.py:120 in function connect() [self.server.starttls()]

Note : always passes network test.(blue tick) Red X for server test.

If I create a new user profile (delete user profile to force creation) on first entering my email details the test passes, (2 blue ticks)once I close the program upon opening again the test returns the error above again.

I am using windows 10 with LibreOffice 5.0.2 x86_64

I have tried installing libreoffice 4.2.6 which works fine on my windows xp machine but get the same problem.

Seems to be a Windows 10 bug ?

Any ideas ?

Thank you in advance.

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answered 2016-01-23 12:48:26 +0200

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I have same problem, I take a look at mailmerge.py

    if dbg:
        print("Timeout: " + str(tout), file=dbgout)
    self.server = smtplib.SMTP(server, port,timeout=tout)

    #stderr not available for us under windows, but
    #set_debuglevel outputs there, and so throw
    #an exception under windows on debugging mode
    #with this enabled

The error come like this:

LibreOffice could not connect to the outgoing mail server. Check your system's settings and the settings in LibreOffice. Check the server name, the port and the secure connections settings
--
<class 'AttributeError'>: 'NoneType' object has no attribute 'ehlo', traceback follows
  C:\Program Files (x86)\LibreOffice 4\program\mailmerge.py:113 in function connect() [self.server.ehlo()]

I don't think this is row with error: self.server = smtplib.SMTP(server, port,timeout=tout), because Establish network connection Successful I think is about google AUTHENTIFICATION and I hope this will be fix soon.

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answered 2015-10-07 18:03:24 +0200

Alex Kemp gravatar image

updated 2015-10-07 18:05:42 +0200

Hi @Shawn

Yes, LO-5 on win10 is a dog, so it probably is a bug (and especially with your report on immediate corruption following Profile reset (Q56338)).

LO-5 is from LibreOffice Fresh & as such may be buggy. You need to get used to using Bugzilla (or the Bug Assistant).

One alternative is to use LibreOffice Still (more stable, less exciting).

The above paragraphs essentially mean that everyone is being encouraged to use Beta software.

The normal flow of software development is:

  1. Alpha (development)
  2. Beta (de-bugging)
  3. Production

For LO that translates as:-

  1. LibreOffice Development
    "These are pre-release versions and are not recommended for production use"
  2. LibreOffice Fresh
    "the stable version with the most recent features"
  3. LibreOffice Still
    "the stable version that has undergone more testing (over a longer time)"

In addition, the evidence from continual identical questions on ask.lo is that the developers have not yet got to grips with Windows later than XP, since 4.x problems under Vista & later are (almost) as bad as 5.x.

So, apart from reporting the bug, my advice is to concentrate on XP.

If this helps then please tick the answer (✔)
...and/or show you like it with an uptick ()

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Hi Alex, thanks for that. Ive tried different versions including the one i use on my windows xp machine but all have the same problem. Got to be windows 10 i think !

I will have to sit on the sidelines until a fix comes along.

Thanks again

Shawn gravatar imageShawn ( 2015-10-07 19:14:22 +0200 )edit
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Asked: 2015-10-06 10:15:21 +0200

Seen: 651 times

Last updated: Oct 07 '15