Ask Your Question
0

Problems Upgrading 3.6.1 to 3.6.2 [closed]

asked 2012-10-18 16:35:10 +0200

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

I am having problems upgrading LibreOffice 3.6.1 to 3.6.2. The operating system is Windows 7. The installation Wizard fails gives the following error message:

The Following applications are using files that need to be updated by this setup.
Close these applications and click retry to continual.

Intel(R) Dynamic Application Loader Host Interface Service
Intel(R) Management and Security Application User Notification Service.

I have rebooted the PC and have uninstalled LibreOffice 3.6.1. The problem still persists. I can reinstall LibO_3.6.1_Win_x86_install_multi with no problems. But, LibO_3.6.2_Win_x86_install_multi fails everytime.

edit retag flag offensive reopen merge delete

Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-18 15:26:37.363476

Comments

1

@manj_k Thank you for the information. I filed a bug report with Bugzilla. I didn't see any previous reports. I this isn't a duplicate.

bag gravatar imagebag ( 2012-10-19 18:18:17 +0200 )edit
manj_k gravatar imagemanj_k ( 2012-10-22 16:30:30 +0200 )edit

4 Answers

Sort by » oldest newest most voted
0

answered 2012-10-19 16:21:29 +0200

manj_k gravatar image

@bag: I don't believe that I am the only person that has received this message. Yet, I haven't found the problem listed.

Also reported on German "discuss mailing list"LibO 3.6.2 - Installation

@bag: I believe it a to be a bug that should be reported but I don't know how.

Bugzilla – Create a new Bugzilla account
How to Report Bugs in LibreOffice
Bug Submission Assistant
Bugzilla – Enter Bug: LibreOffice (Component: Installation · Version: 3.6.2.2 release)

About "Service Intel(R) Management and Security Application User Notification Service":
UNS.exe file information
Measures you can take regarding this program

edit flag offensive delete link more

Comments

manj_k gravatar imagemanj_k ( 2013-04-05 11:42:43 +0200 )edit
1

answered 2012-10-19 12:58:28 +0200

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

I believe it a to be a bug that should be reported but I don't know how. I don't believe that I am the only person that has received this message. Yet, I haven't found the problem listed. I received the same error message when I attempted to downgrade to version 3.5.7. I got around the problem by temporarily stopping the two services, Control Panel – Administrative Tools - Services

edit flag offensive delete link more
0

answered 2012-12-31 15:35:32 +0200

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

Yeah, I have this problem on fresh install of win7 64 bit. How disappointing that this fails at the first hurdle.

edit flag offensive delete link more
0

answered 2012-10-22 13:41:02 +0200

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

I overcame a similar problem by creating a short cut link on the desktop to the LibO_3.6.2_Win_x86_install_multi.msi file. I then closed all open applications and started the installation from the desktop short cut icon.

edit flag offensive delete link more

Question Tools

1 follower

Stats

Asked: 2012-10-18 16:35:10 +0200

Seen: 1,476 times

Last updated: Feb 26 '13