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Display resolution gets reset on Windows 7 [closed]

asked 2016-08-15 03:00:34 +0200

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I am running the latest still (5.1.5) downloaded today. The installation completed smoothly. The first time I go to run LibreOffice I am prompted for user account privilege escalation. After I give authorization, the program resets my display resolution to be 640x480 and 8-bit color. I am able to re-set the resolution manually, but the LibreOffice window still looks as though it was laid out in 8- or 16-bit color.

Sometimes interacting with the menus or dialogs will spontaneously reset the display resolution to 640x480 without warning.

When I exit LibreOffice, the screen returns to its normal resolution.

Prior versions of LibreOffice were working fine, but this behavior started after upgrading to the latest version.

I tried uninstalling and reinstalling, to no avail. I tried upgrading the laptop's video drivers, to no avail.

Please help! this is my mother's computer- all she wants to do is work on her documents. She is very superstitious about upgrades, and this situation does not help.

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2020-09-10 17:03:40.543076


Note: when opening individual files I am receiving "The requested operation requires elevation" error, as discussed and elsewhere

brandon.kuczenski gravatar imagebrandon.kuczenski ( 2016-08-15 04:49:35 +0200 )edit

FYI, I discovered that the system did not have Windows 7 SP1 installed (still doesn't- it won't take for some reason) but the system being extremely out of date may explain the problem

brandon.kuczenski gravatar imagebrandon.kuczenski ( 2016-08-16 01:00:42 +0200 )edit

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answered 2016-08-16 18:49:53 +0200

mark_t gravatar image

Try resetting your profile first and then checking the file permissions as described in the post you mention in your comments.

Note that re-installing LO does not change user profile.

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Asked: 2016-08-15 03:00:34 +0200

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Last updated: Aug 16 '16