I have LibreOffice 5.2. All of a sudden it will not load. Error message is it is not responding. I have Windows 10 on my computer. Help!

asked 2016-12-31 18:23:23 +0100

Ann Mitchell gravatar image

updated 2017-01-09 01:07:56 +0100

doug gravatar image

Put a new security system on, it did work after that was installed, but now is unresponsive.

* UPDATE 1/8/2017 * Thanks, Doug. I did that. What happens is I click on the Libre program to open it. Up comes the the Libre title page. Then a blank white page with Libreoffice in small print in the upper left corner. The little o in the middle of the screen just keeps spinning and nothing happens. I click to close and a box comes up that says the program is not responding, and do I want to close it out. So I do.

I don't know if I should uninstall and reinstall, if that would correct it. I don't want to lose any documents. Any suggestions?

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have you tried to kill the background process soffice.bin using the task manager available via ctrl+alt+delete? There may be a few of them.

doug gravatar imagedoug ( 2017-01-02 02:56:16 +0100 )edit

What kind of security system? Is there a pop-under window seeking permission to run LO? In the security system is there a list of allowed programs? What if you run 'Writer' directly, rather than trying to open from the LibreOffice application window?

doug gravatar imagedoug ( 2017-01-09 01:12:20 +0100 )edit

If the above does not help, try resetting your user profile.

gabix gravatar imagegabix ( 2017-01-09 07:46:06 +0100 )edit