what do I have to do to open my documents
Try to start in LibreOffice Safe Mode and if you want to know how this can be done exactly, let us know your operating system. If you can start in Safe Mode successfully, reset your LibreOffice user profile.
windows 10 & I use Chrome.
Should I uninstall the new update & then reinstall
No, don’t uninstall until it is not clear whether your user profile is causing the problem - to determine try to start in Safe Mode using the following procedure:
-
Right click -> Runon Windows Start menu (orWindows Key + R) - Type
"%ProgramFiles%\LibreOffice\program\soffice" --safe-modeinto Open text field (including the double quotes) - Click
OK - Click button
Continue in Safe Mode
Does it start this way? If yes (and only if yes) - perform the following:
-
Right click -> Runon Windows Start menu (orWindows Key + R) - Type
"%ProgramFiles%\LibreOffice\program\soffice" --safe-modeinto Open text field (including the double quotes) - Archive your profile expanding
Advanced(click on the word Advanced right aboveHelpbutton) and clickArchive User Profilebutton - Select option
Reset to factory settings - Activate
[x] Reset entire user profile - Click button
Apply Changes and Restart
There is no “ransomware protection” section on my “Virus and Threat protection” page.
didn’t work, what else do you suggest
This isn’t an answer. Please click on the more icon at the bottom and click Repost as comment. Cheers, Al
I assume that you installed the new version of LibreOffice OK. Could be anti-virus blocking the new version of LibreOffice.
Allow LibreOffice access to controlled folder
The below numbered list is from Use the Windows Defender Security app to allow specific apps
- Open the Windows Security by
selecting the shield icon in the
task bar or searching the start menu
for Defender. - Select the Virus & threat
protection tile (or the shield
icon on the left menu bar) and then
select Ransomware protection. - Under the Controlled folder
access section, select Allow an
app through Controlled folder
access - Select Add an allowed app and
follow the prompts to add apps. You
need to allow access to
soffice.bin
3rd Party Anti-virus
If you do have a third party anti-virus go into settings and then look for something like anti-ransomware or folder protection. Have a look at the blocked apps list, if you see soffice.bin in there change it to Allowed (you might have to read AV help if not obvious). Otherwise go to the Allowed Apps setting and allow soffice.bin, this might not be easy so you might have to add the different LibreOffice executables (Calc, Writer, etc.) to the Allowed list. Note that 3rd party anti-virus might make files Read Only so you can create a new file but you can’t save it subsequently. Sometimes, you might need to reboot after allowing a program access.
Cheers, Al
2020-12-24 If you are on Windows 10 it, might be in the process of updating to version 20H2. Don’t try to install anything until update is complete and you have restarted and have reconfigured and restarted again.