downloaded templates are blank. I have ver 4.3 and Windows 10

When I open a new document in writer and click on the get more templates icon, search for and find a resume template, I follow the download instructions, and then when I click on the filename, there is nothing in the file. I am not experienced in using libreoffice, but I am familiar with Microsoft word, if that helps. Thank you for any help or advice you can give.

Try going to the templates website again, choosing a different template and downloading it. Does the template load? What is the name of the template that is blank?