How to get offline help to work, LibreOffice_7.4.2_Win_x64

English
#1

In a couple of decades of using LibreOffice, since when it split off from Open office, I have never had offline help work, ever. I get obtuse answers on how it should/could/might work but have never had success in getting it to work.
I am in no way a ‘power user’ but that seems to be the point of help files, to help those like me, as well as those that use it all the time, every day.
With that straightened out, I’m running the most current version, LibreOffice_7.4.2_Win_x64, that is supposed to have built in help and an installation program that should make help work but always get;

Your file couldn’t be accessed
It may have been moved, edited, or deleted.
ERR_FILE_NOT_FOUND

Just to be 100% clear, it was not touched in any way, I just reloaded the file and I have NOT moved, edited, or deleted any files.

#4

What’s “it”? What’s “the file”?.
The error message you got may not be related to LibreOffice but to your standard browser (Chrome?) and/or to the way Windows tries to handle it. Problems leading to exactly this message are reported in the web independent of LibreOffice.

#5

That’s like asking what the the definition of what “is” is. We are talking about the “the [help] file” and yes, it probably is due to the browser and internet because LibreOffice can’t find the offline files, offline, so it goes searching online. That makes sense to me anyway.

To be 100% specific, I have not folded, spindeled, mutilated, moved, edited, or deleted any files.

#2

You need to download and install the offline help separately.
Both (Program and Offline-Help) must have the same version number.

Download LibreOffice - Feel free

LibreOffice - Installing under Windows 10 / 11

The new offline help is displayed in the Internet browser, but from the PC, looks like Address (file:///…).

#3

Thanks for trying to help and forgive my frustration but maybe it’s some kind of translation mix up, built in help isn’t built in? Even with that, after a bit more searching I did find the help file, downloaded and installed it and got the same results.

#6

The automated standard installation should work after an ordinary doubleclick on the .msi file you downloaded (most likely to your default download folder), and the subsequent usual steps. It will find the location of the LibreOffice program files in the Win registry, and extract the html-file-tree to the correct place relative to the program. In no case you can omit the extra installation of the help.
Using the help from LibO, the respective file will be taken from the location LibO expects and the root folder of all the help files is named depending on your locale. Thus: If you install an English help system, the usage may fail if the help is for USA, but you have set the UI locale for UK. Check thoroughly.
As far as I remember, also the offline help is controlled by a caller in the mentioned root folder, and will therefore not work if that folder doesn’t exist.

#7

Thanks for your patience but how do I check the UI locale

#8

Toos>Options>Language Settings>Languages

#9

I think we are getting somewhere!
I’m in Canada and keep getting a GB(Great Britain) help file, how do I get one specific for Canada? If I change the language to GB, everything else changes, currency, etc. There are only GB, US and ZA English help files.

#10

I’ll probably know better in my next life if I’ll be reborn in Canada. Currently I’m only a German using an en-GB locale and en-Can as the document language for Calc. There is no specfic help for Canadian English, but I assume US version should work After all they are the Elephant you share bed with.

On the other hand I’m no longer very confident to have found the reason for your problems. Something concerning your system and/or the browser may be broken or corrupted. Sorry I probably can’t help further. Hopefully someone else steps in.

#11

Thanks again for your patience and efforts to help!

#12

You did help, I downloaded the “Elephant’s” :grin: file and that works. Thanks!

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