I’m trying to troubleshoot regular crashes with LO and Mozilla Thunderbird. I’m trying to understand the crash report .dmp file information. I’m not a developer - I’m an advanced user. I open the .dmp files with windbg, then !analyze -v to view the MODULE_NAME, which I presume to be the offending item. Out of the last 10 crashes, there is a common thread with something called mergedLO.dll (six instances), however, other dll files are shown in different crash reports: libxml2.dll, mscvp.dll, cppu3.dll, and icuuc75.dll. Does any of this make sense to the more experienced here, and do any of these indicate driver conflicts? What can I do to troubleshoot?. Also, I copy/save the link to every submitted crash report. They seem to go nowhere, because trying the links at any point after submission leads to a 404 file not found page. How can I follow up on submitted crash reports to see what information has been gleaned from them by developers?
By now, I can confirm that LibreOffice runs crash free in Windows Safe Mode, but not consistently in LO Safe Mode. I suspect a driver conflict but whatever “it” is has been elusive.
Thanks!
LO 25.2.2.2
Win10 x64 22H2