L.O. Writer 6.4.5.2 Hangs/Crashes on macOS 10.15.6 when using Save, Select All, Print

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#1

I’ve ensured macOS isn’t quarantining L.O., and made sure L.O. has Full Disk Access.

Steps to Reproduce:

  1. Open LibreOffice Writer
  2. Create New Document
  3. Try to Save, Select All, or Print

Crash Log:

Date/Time:        2020-07-28 08:56:43 -0500
End time:         2020-07-28 08:57:01 -0500
OS Version:       Mac OS X 10.15.6 (Build 19G73)
Architecture:     x86_64
Report Version:   29

Data Source:      Stackshots
Shared Cache:     0x9a44000 059444B6-094B-3189-B676-58E168D7EC6D

Command:          soffice
Path:             /Applications/LibreOffice.app/Contents/MacOS/soffice
Identifier:       org.libreoffice.script
Version:          6.4.5002 (6.4.5002)
Parent:           launchd [1]
PID:              46480

Event:            hang
Duration:         18.00s
Duration Sampled: 1.07s (process was unresponsive for 17 seconds before sampling)
Steps:            11 (100ms sampling interval)

Hardware model:   MacPro6,1
Active cpus:      12

Time Awake Since Boot: 640000s

Fan speed:        790 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------


Heaviest stack for the main thread of the target process:
  11  start + 1 (libdyld.dylib + 109769) [0x7fff70d28cc9]
  11  main + 16 (soffice + 3936) [0x104622f60]
  11  soffice_main + 248 (libsofficeapp.dylib + 214152) [0x1046ce488]
  11  ImplSVMain() + 109 (libvcllo.dylib + 4226093) [0x1072e0c2d]
  11  AquaSalInstance::SVMainHook(int*) + 169 (libvclplug_osxlo.dylib + 149721) [0x10b5898d9]
  11  NSApplicationMain + 777 (AppKit + 13206) [0x7fff33e2a396]
  11  -[NSApplication run] + 707 (AppKit + 202175) [0x7fff33e585bf]
  11  -[VCL_NSApplication sendEvent:] + 77 (libvclplug_osxlo.dylib + 363517) [0x10b5bdbfd]
  11  AquaSalInstance::handleAppDefinedEvent(NSEvent*) + 91 (libvclplug_osxlo.dylib + 141211) [0x10b58779b]
  11  ImplSVMain() + 139 (libvcllo.dylib + 4226123) [0x1072e0c4b]
  11  desktop::Desktop::Main() + 3473 (libsofficeapp.dylib + 28897) [0x1046a10e1]
  11  Application::Execute() + 334 (libvcllo.dylib + 4199406) [0x1072da3ee]
  11  AquaSalInstance::DoYield(bool, bool) + 926 (libvclplug_osxlo.dylib + 143454) [0x10b58805e]
  11  -[VCL_NSApplication sendEvent:] + 1053 (libvclplug_osxlo.dylib + 364493) [0x10b5bdfcd]
  11  -[NSMenu performKeyEquivalent:] + 412 (AppKit + 3746743) [0x7fff341b9bb7]
  11  -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 116 (AppKit + 3751108) [0x7fff341bacc4]
  11  CFRunLoopRunSpecific + 466 (CoreFoundation + 534867) [0x7fff36c07953]
  11  __CFRunLoopRun + 937 (CoreFoundation + 537433) [0x7fff36c08359]
  11  __CFRunLoopDoSources0 + 301 (CoreFoundation + 542361) [0x7fff36c09699]
  11  __CFRunLoopDoSource0 + 103 (CoreFoundation + 542755) [0x7fff36c09823]
  11  __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 542852) [0x7fff36c09884]
  11  __NSThreadPerformPerform + 204 (Foundation + 635101) [0x7fff393000dd]
  11  +[JNFRunLoop _performCopiedBlock:] + 15 (JavaNativeFoundation + 28665) [0x7fff3b549ff9]
  11  __Java_sun_lwawt_macosx_CPlatformWindow_nativeSetNSWindowBounds_block_invoke_1 + 284 (libawt_lwawt.dylib + 56520) [0x173fbccc8]
  11  -[NSWindow _setFrameCommon:display:fromServer:] + 3296 (AppKit + 635149) [0x7fff33ec210d]
  11  -[NSNotificationCenter postNotificationName:object:userInfo:] + 59 (Foundation + 38790) [0x7fff3926e786]
  11  _CFXNotificationPost + 1586 (CoreFoundation + 299909) [0x7fff36bce385]
  11  -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1745 (CoreFoundation + 303036) [0x7fff36bcefbc]
  11  ___CFXNotificationPost_block_invoke + 80 (CoreFoundation + 499150) [0x7fff36bfedce]
  11  _CFXRegistrationPost1 + 372 (CoreFoundation + 500066) [0x7fff36bff162]
  11  ___CFXRegistrationPost1_block_invoke + 63 (CoreFoundation + 500205) [0x7fff36bff1ed]
  11  __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 500313) [0x7fff36bff259]
  11  -[AWTWindow _deliverMoveResizeEvent] + 164 (libawt_lwawt.dylib + 45110) [0x173fba036]
  11  -[JNFJObjectWrapper jObjectWithEnv:] + 22 (JavaNativeFoundation + 27981) [0x7fff3b549d4d]
  11  -[JNFWeakJObjectWrapper _getWithEnv:] + 27 (JavaNativeFoundation + 28424) [0x7fff3b549f08]
  11  jni_IsSameObject + 48 (libjvm.dylib + 3241082) [0x159d4b47a]
  11  ??? [0xffddddddffdddddd]
  11  _sigtramp + 29 (libsystem_platform.dylib + 13821) [0x7fff70f255fd]
  11  signalHandler(int, __siginfo*, void*) + 47 (libjvm.dylib + 4770071) [0x159ec0917]
  11  JVM_handle_bsd_signal + 146 (libjvm.dylib + 4784889) [0x159ec42f9]
  11  os::Bsd::chained_handler(int, __siginfo*, void*) + 181 (libjvm.dylib + 4768607) [0x159ec035f]
  11  (anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*) + 81 (libuno_sal.dylib.3 + 214241) [0x1046614e1]
  11  callSignalHandler(oslSignalInfo*) + 41 (libuno_sal.dylib.3 + 24649) [0x104633049]
  11  VCLExceptionSignal_impl(void*, oslSignalInfo*) + 214 (libvcllo.dylib + 4232374) [0x1072e24b6]
  11  desktop::Desktop::Exception(ExceptionCategory) + 421 (libsofficeapp.dylib + 16773) [0x10469e185]
  11  desktop::(anonymous namespace)::impl_callRecoveryUI(bool, bool) + 653 (libsofficeapp.dylib + 17549) [0x10469e48d]
  11  non-virtual thunk to (anonymous namespace)::RecoveryUI::dispatchWithReturnValue(com::sun::star::util::URL const&, com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 18 (libsvxlo.dylib + 1819426) [0x1058ba322]
  11  (anonymous namespace)::RecoveryUI::dispatchWithReturnValue(com::sun::star::util::URL const&, com::sun::star::uno::Sequence<com::sun::star::beans::PropertyValue> const&) + 416 (libsvxlo.dylib + 1817504) [0x1058b9ba0]
  11  weld::DialogController::run() + 18 (libsvxlo.dylib + 432738) [0x105767a62]
  11  virtual thunk to SalInstanceDialog::run() + 52 (libvcllo.dylib + 3994452) [0x1072a8354]
  11  Dialog::Execute() + 74 (libvcllo.dylib + 339466) [0x106f2be0a]
  11  Application::Yield() + 49 (libvcllo.dylib + 4199537) [0x1072da471]
  11  AquaSalInstance::DoYield(bool, bool) + 604 (libvclplug_osxlo.dylib + 143132) [0x10b587f1c]
  11  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 (AppKit + 260224) [0x7fff33e66880]
  11  _DPSNextEvent + 883 (AppKit + 266297) [0x7fff33e68039]
  11  _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 193913) [0x7fff35822579]
  11  ReceiveNextEventCommon + 359 (HIToolbox + 194292) [0x7fff358226f4]
  11  RunCurrentEventLoopInMode + 292 (HIToolbox + 195261) [0x7fff35822abd]
  11  CFRunLoopRunSpecific + 466 (CoreFoundation + 534867) [0x7fff36c07953]
  11  __CFRunLoopRun + 937 (CoreFoundation + 537433) [0x7fff36c08359]
  11  __CFRunLoopDoSources0 + 301 (CoreFoundation + 542361) [0x7fff36c09699]
  11  __CFRunLoopDoSource0 + 103 (CoreFoundation + 542755) [0x7fff36c09823]
  11  __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 542852) [0x7fff36c09884]
  11  __NSThreadPerformPerform + 204 (Foundation + 635101) [0x7fff393000dd]
  11  +[JNFRunLoop _performCopiedBlock:] + 15 (JavaNativeFoundation + 28665) [0x7fff3b549ff9]
  11  __Java_sun_lwawt_macosx_CPlatformWindow_nativeSetNSWindowBounds_block_invoke_1 + 284 (libawt_lwawt.dylib + 56520) [0x173fbccc8]
  11  -[NSWindow _setFrameCommon:display:fromServer:] + 3296 (AppKit + 635149) [0x7fff33ec210d]
  11  -[NSNotificationCenter postNotificationName:object:userInfo:] + 59 (Foundation + 38790) [0x7fff3926e786]
  11  _CFXNotificationPost + 1586 (CoreFoundation + 299909) [0x7fff36bce385]
  11  -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1745 (CoreFoundation + 303036) [0x7fff36bcefbc]
  11  ___CFXNotificationPost_block_invoke + 80 (CoreFoundation + 499150) [0x7fff36bfedce]
  11  _CFXRegistrationPost1 + 372 (CoreFoundation + 500066) [0x7fff36bff162]
  11  ___CFXRegistrationPost1_block_invoke + 63 (CoreFoundation + 500205) [0x7fff36bff1ed]
  11  __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 500313) [0x7fff36bff259]
  11  -[AWTWindow _deliverMoveResizeEvent] + 164 (libawt_lwawt.dylib + 45110) [0x173fba036]
  11  -[JNFJObjectWrapper jObjectWithEnv:] + 22 (JavaNativeFoundation + 27981) [0x7fff3b549d4d]
  11  -[JNFWeakJObjectWrapper _getWithEnv:] + 21 (JavaNativeFoundation + 28418) [0x7fff3b549f02]
 *11  hndl_alltraps + 223 (kernel + 788815) [0xffffff80002c094f]
 *9   user_trap + 687 (kernel + 2387199) [0xffffff8000446cff]
 *9   exception_triage_thread + 417 (kernel + 1164209) [0xffffff800031c3b1]
 *4   exception_deliver + 1310 (kernel + 1163582) [0xffffff800031c13e]
 *4   mach_exception_raise + 272 (kernel + 1557392) [0xffffff800037c390]
 *3   kernel_mach_msg_rpc + 303 (kernel + 1185199) [0xffffff80003215af]
 *3   ipc_kmsg_send + 309 (kernel + 1010965) [0xffffff80002f6d15]
 *1   ipc_kobject_server + 817 (kernel + 1180865) [0xffffff80003204c1]
 *1   kfree + 186 (kernel + 1210522) [0xffffff800032789a]
 *1   zfree + 602 (kernel + 1518730) [0xffffff8000372c8a]
#2

Have you tried to do the same thing in LibreOffice Safe Mode (Help -> Restart in Safe Mode - if that does not crash, try to reset your LibreOffice user profile.


> made sure L.O. has Full Disk Access.

Are you aware the procedure to provide Full Disk access might be required to be repeated on each update of LibreOffice (at least I faced that issue on occasion of an LibreOffice update. I need to remove the existing Full Disk Access and add it again)? Just mention this, since your version 6.4.5 is pretty new.

#3

Yes, the crash still occurs in safe mode, and the Full Disk Access is active for the current install.

#4

Full Disk Access is active for the current install

Sorry for asking back: You really removed it and added it back?

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