LibreOffice 7.0.3 won't close on Windows 7

[Firvu]

Hi everyone,

I have just installed LibreOffice 7.0.3, after using 6.4 for some time. I’m on Windows 7 Pro.

The problem is the following : LibreOffice does not quit when I try to close the last document.

Example:

1. I open a Calc file and try to close Calc : nothing happens.
2. I open a Writer file : I can then close Calc file and program, but then Writer can not be closed.
3. I can close the document, but the general LibreOffice window which shows recent files, “create a new file”…can not be closed

I have to kill the software from the Windows Task Manager : “End task” → LibreOffice does not answer → Force quit → LibreOffice is ended without answering with following log:

Nom d’événement de problème:	AppHangB1
Nom de l’application:	soffice.bin
Version de l’application:	7.0.3.1
Horodatage de l’application:	5f90e22e
Signature de blocage:	3b63
Type de blocage:	6144
Version du système:	6.1.7601.2.1.0.256.48
Identificateur de paramètres régionaux:	1036
Signature de blocage supplém. 1:	3b6371fd07a74fc46cdc074e81afdc2b
Signature de blocage supplém. 2:	22f2
Signature de blocage supplém. 3:	22f28046ebf7448093edc4c97c5fa5d4
Signature de blocage supplém. 4:	3b63
Signature de blocage supplém. 5:	3b6371fd07a74fc46cdc074e81afdc2b
Signature de blocage supplém. 6:	22f2
Signature de blocage supplém. 7:	22f28046ebf7448093edc4c97c5fa5d4

Has anyone encountered the same problem? Could you help me identify the reason?
I have tried to uninstall 7.0.3, reinstalled 6.4 which works well, switched again and the problem reappears on 7.0.3 .

Thanks in advance for your help!

Firvu

(reformatted by ajlittoz for better readability)

[AndrewNeely]

I have the same issue. Windows 7 on Alienware laptop.

[EarnestAl]

Can you open LibreOffice in Safe mode? Start menu > Programs > LibreOffice > LibreOffice (Safe Mode) or something similar, I’m writing this from memory. If you can then you might need to reset the user profile.

It might be best to backup user folder so close LO.

In File Explorer (Win+E), in the View tab, tick the box Hidden items.

Navigate to C:\Users\[username]\AppData\Roaming\LibreOffice\4 right-click and drag the folder user to a blank space just below and release, click the context menu Copy here and it will create a copy of the user folder in case things go sour. Leave folder open for now

Reopen LO in Safe mode and tick the box Restore from backup > Restore user configuration to the last known working state and press button Apply changes and Restart. If it all works the carry on with using LO like everybody else.

If not then try the button Reset to factory settings > Reset settings and user interface modifications. This should fix most issues. If not the Reset entire user profile will reset everything back to factory settings.

If you did select the entire user profile option then all your autocorrect and templates will have gone. This is why we saved a copy. A new user folder will be created. Drag your data folders back into the new user folder: Autocorrect, Autotext, backup, template, wordbook.

Hope this helps. Cheers, Al