Libreoffice error 1714. The older version of LibreOffice 25.2.3.2 cannot be removed. Contact your technical support group

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#1

“error 1714. The older version of LibreOffice 25.2.3.2 (actually any version) cannot be removed. Contact your technical support group.”

Windows 10, 64

I have previously tried uninstalling LibreOffice_24.8.2_Win_x86-64 with no luck, so I deleted all traces of LibreOffice on my hard drive and also gone into the windows registry and deleted multiple entries that even mentioned any LibreOffice version, yet the error in the subject line persists when attempting to install ANY version of LibreOffice.
I completely understand that what I have done is not the best way to try to resolve this issue, but I believe it can be fixed with someone’s help.

#7

This issue has been resolved. Please close this thread.

#8

I’m in the same situation, care to share how you solved the problem?

I have tried everything I have found online to try to solve this issue, but it wont work! :cry: :crazy_face:

#9

At first create a new restore point. Then select in windows explorer to show hidden targets.
Open Windows task manager and processes tab and see if there are instances of LibreOffice or soffice.exe running. Shut down every each of them you can find. In task manager open services tab and shut down everything related to LibreOffice. Then go to folder C:\Users\yourprofilename\AppData\Roaming and delete LibreOffice folder. Then go to C:\Program Files and delete LibreOffice folder. Download Ccleaner (portable) and clean registry, restart your system and run Ccleaner again to see if there are crap remaining and if found clean the registry once again.

1 Like
#10

Without giving the supposed solution or a reference to it this is a bad joke.

#11

The solution was:

  1. identify the earliest version number of LibreOffice that was (@ recently?) installed (e.g. In my case it was LibreOffice_24.8.5.2_Win_x86-64.msi). Download the .msi file.
  2. Using Powershell, identify the product ID.
    Use the following command, substituting your version of the .msi file:
    Get-AppLockerFileInformation -Path ‘<Path_To_MSI>\.msi’ | select -ExpandProperty Publisher | select ProductName,BinaryVersion,BinaryName
  3. Use UNINSTALL option in troubleshooter tool from Microsoft to uninstall. Enter the Product Code for the version of LibreOffice identified in step 2.
  4. DELETE the entire folder where the previous version of LibreOffice was installed (c:\program files\LibreOffice)
1 Like
#2

Use troubleshooter tool from Microsoft

#3

Been there, done that. It was not helpful.

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