Loss of citation data when transferring documents between MS word and LO writer

Hi, we’re having to work across MS Word and LO writer platforms for our academic work. Mendeley bibliography software actually works well in both platforms. Where we have trouble is when new citations are inserted into a document in one platform, those same new citations are unformatted text (not fields) in the other platform. That is, they are not recognised by mendeley in the new platform. There does not appear to be a difference going from MS Word to LO Writer or vice versa. Any answers to this question yet?