Mac: beach ball ... beach ball ... beach ball

English
#1

Mac beach ball in LO.
Asking here what to do next.
Here’s what I’ve done already …

Uninstalled LO with Clean My Mac uninstaller.
Downloaded and fresh install LO (3 times).
Beach ball.

Granted full-disk access to LO.
Beach ball.

Downloaded and installed latest Mac OS.
Did that as a “clean” install on a freshly formatted hard drive.

Re-started LO in safe mode (many times).
Removed extensions.
Turned off hardware acceleration.
Reset profile to factory defaults.
Continued in SAFE MODE.
Beach ball every single time … yes in SAFE MODE.

In Finder, LO profile re-named to “User-Old”.
Beach ball.

Copied CALC spread sheets to a brand new file.
Beach ball.

Spend many, many hours here on this forum and other LO help sites, searching for help.

I have no idea what to try next.

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#2

I think you need to report a bug, How to Report Bugs in LibreOffice - The Document Foundation Wiki

#3

… Thank you, but I don’t think so.
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… Any other suggestions, please.

#4

Then it won’t get investigated and/or fixed…

#5

Sorry, but I do have to ask, when you installed LO, you did slide the LO icon into the Apps Folder icon right there on the install dialog, correct? You can get LO to run just once without doing this, so I just have to ask.

#7

… Thank you, Joshua4, for useful question.

… Yes, did “slide-move” on install in to Apps folder.

#8

More troubleshooting:
Trying to determine if problem is on my Mac, or if problem is in LO somewhere.
.
So installed Open Office.
Opened same spreadsheets – not copies.
With Open Office, everything works as expected.
.
But using LO, beach ball appears within 2-10 minutes of opening the same spreadsheets.
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Does anyone have an email address for Sherlock Holmes?

#9

FWIW I have no issues with LO 7.3.1.3 on MacBook Air with Catalina. What LO and MacOS are you running?

#10

beach ball appears within 2-10 minutes of opening the same spreadsheets.

If I am understanding the above quote correctly, then I’ve been experiencing this same issue. I’m currently running Big Sur 11.6.5.

I’ve regularly encountered beach balls a few moments after LO starts up. I haven’t seen any in safe mode but I haven’t gotten to that point in my own testing yet.

It seems to happen sooner if I open an already populated spreadsheet, and attempt to make a change. It seems the change will go through and then a few seconds later, a beach ball appears. Sometimes, it’s completely frozen, other times, it’s bogged down to the point of being unusable but still somewhat responsive.

I too have tried Open Office with some success, so that’s a workaround for the time being. I’m also using CleanMyMac. Small world! :wink:

I will say that I have found that version 7.1.3.2 does not seem to have this problem IF I rm -fR ~/Library/Application Support/LibreOffice before starting it up!

7.1.8.1 also seems to work if I delete my LO user profile before starting it.

7.3.1 throws a beach ball at me as soon as it verifies its installation the first time; I can’t even open a document. When I Force Quit and delete my user profile again, it starts up, but after I load my document and move the pointer to the menu bar in order to execute my test operation, I get another beach ball before I can even modify the document.

I think if we can nail down the version that this originates with, we may have something. Seems to me it was sometime in 7.2’s lifetime; I had noticed this a few months ago when I tried to upgrade to that branch.

#11

Also, you may want to throw a “macos” tag on this post in addition to the “calc” tag that’s already there. :wink:

#12

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Thank you very much, Hexa, for your post here.
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We are both running Big Sur (Mac OS, here version 11.6.4).
But this problem for me goes back several years, and goes back down one or maybe two levels of Mac OS versions and LO versions.
The beach ball started out now and then, not enough to worry about, and I just Force Quit.
But now, LO is totally un-useable.
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In safe mode (of LO) I still get beach balls.
What I haven’t tried is the safe mode of Mac OS, but I will try that.
Might be a software conflict at the application level.
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After several weeks now, Apache Open Office is working flawlessly.
Not nicely – Apache OO is old and rather crude compared to Libre Office – but Apache OO has been completely reliable on my Mac.
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I’ve lost track of the number of times deleting the user profile while trying to fix this problem.
Doesn’t help at all.
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I never got any reply from Sherlock Holmes.
Anyone else have ideas about what to try?
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PS - Using Apache Open Office for a few week now, makes me appreciate the features and user interface design of Libre Office more than ever.
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My current environment:
image

#13

Wow. Okay, so I decided to re-test once more and reinstalled 7.1.8.1 and 7.1.3.2, using CleanMyMac to fully uninstall it each time and deleting my user profile before each run.

Turns out both are false positives. This is ironic because before my attempts at debugging this tonight, I noted that one of my Macs (I own 2) was running 7.1.3.2 and working fine. Now it is not and both of my Macs now have non-functioning installations of LibreOffice, although the version I have installed on one machine (7.1.3.2) is currently bogged and very sluggish.

Are there other directories that could stand to be cleaned up between versions?

#14

Hex -

Thanks for those details about your re-test.
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Now, I’m going to try safe-mode on Mac Finder.
Normal mode (not safe-mode) on Open Office.
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Looking for software conflicts at the application-Finder level.
Will report back here.

#15

If you don’t mind me asking, why are you against filing a bug report?

1 Like
#16

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Any software developer with good customer service will have a junior programmer reading its customer forums every day.
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Two excellent examples of that (on the Mac) are DEVONThink and Keyboard Maestro.
Developers who do that don’t have problems like this.

#17

OMG. Another clueless person with wrong expectations comes and looks for “customer service” in a project that (1) explicitly tells you that there’s no such service here, and (2) is not backed by a single corporation that provides you the product as a form of attracting to its other paid services (and thus would be able to spend resources to have a proper customer service) … lol.

1 Like
#18

Hex -
.
I may have found a solution.
No guarantees, but it’s been working here very smoothly for about an hour, which is far longer success time than previously.
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If you’re interested, please contact me by private message and we’ll continue that way.

#19

Why so? LO is a community effort with many people contributing without expecting money in return. Many others donate their time to answer questions here, being no developers but hoping to improve correct usage of a highly valuable application.

Yourself take benefit from this application. Why won’t you share your findings? First others may test it to debug it and perhaps improve on it. Second, several contributors tried to help you. This would be their reward.

3 Likes
#20

I am going to have to agree with @ajlittoz here, please share with the community. If this is something that could affect any MacOS user (which it certainly seems like), I think ti’s safe to say that future users would appreciate knowing how to get around or fix this problem, should they bump into it.

LO has been working well for me for many months until I tried to upgrade it. And now that I’ve downgraded it seems I’m stuck with the problem. So that’s another good reason for sharing.

#21

Here’s what I’m doing with version 7.3.2.2 of LO:

  1. Install.
  2. Grant Full Disk Access.
  3. rm -fR ~/Library/Application Settings/LibreOffice.
  4. Run LibreOffice using Alfred (usually the case though I just confirmed that this behavior persists even if launching from Finder).
  5. soffice starts, I maximize the window, bottom-right corner (only) extends, beach ball.
  6. Force Quit.
  7. Run LibreOffice using Alfred.
  8. If I go to step 5 once more, I get another beach ball. If I go to step 5 twice, the window maximizes with no beach ball. In other words, the window will maximize on the 3rd attempt after installation. If I delete my user profile and try again, I no longer get any beach balls at all. This only seems to happen once, right after installation. Subsequently deleting my user profile and restarting does not induce beach balls.
  9. Open a .csv with raw data (no formulas), click OK on the Daily Tip.
  10. Highlight column B.
  11. Data > Statistics > Descriptive Statistics, cell M1.
  12. Click somewhere in the Descriptive Statistics range, cell highlights, beach ball, and cue sluggish behavior. After waiting for the beach ball to go away, if I click on a cell it will highilight after about a 3-5 second delay, sometimes with a brief beach ball.
  13. Quit, click “Don’t save”, beach ball.
  14. Force quit.

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