Modifying a Windows created docx file crashes Libre Office Writer

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#1

I have recently upgraded Libre Office to 4.3.5.2 and I have used Calc most often.
I have had several crashes of Libre Office, killing all open Libre Office applications on Fedora 20.

  • The crash occurs when I am saving the document.
  • I have tested this by adding a single word to the file and attempting to save the file - still crashes.
  • I have tested opening the document and performing a save-as with the same .docx extension, with no change to the original docx file.

Scenario:
a. Open a Microsoft Word document, saved in .docx format - opens file
b. Add text into a outline numbered section and save the document in .docx format

  • The Text has autonumbered list of elements
    c. Attempt to save the document
    - I see the saving process go to say 99% and then Writer crashes
    d. I have now retested the document saving by adding 1 word to the document and saving the file and the crash
    occurs
    e. Save-As of the un-modified document as also crashes all of Libre Office

Libre Office crashes and kills all open Libre Office documents - 3x Calc and 1x Writer

I have attempted this 6 times and I have a 100% record on failures.

I have tried the following :-
a. Adding numbered list of text - typing it in and next element is autonumbered
b. Pasting in the text - I got fed up writing it in multiple times.
c. Adding a single word to the document crashes Libre Office.

d. I have created a new document and attempted saving that as type .docx and that saves.
- It seems that this is related to an existing MSWord Generated document, being saved in Libre Office

This issue did not occur when I was v4.3.4.1

I have also opened a bug report for this … any comments please add

#2

As for me (IMHO): you’d better reinstall Fedora distribution, as such bugs and regression may be connected with Fedora Desktop

I tried to reproduce your problem:

PC-1:
I did in that kind:
Way 1: I made in Word 2010 the file with the following: “Hi! This is a test!”. Saved as “test.docx”. Opened Writer and opened in it this file. Saved a copy as test.odt. Closed everything. Opened this file test.odt Everything is okay!
Way 2: Downloaded from Google some text in .docx format. Opened in Writer. Saved a copy in .odt format. Closed everything. Opened this modified file on Writer. Everything is okay!
My specifications:
Windows 7 x86 (32 bit) LO 4.3.5.2

PC-2:
The same with MacOSX 10.8.5 with LO 4.3.5.2
The result is the same

My advice is have a very careful look at Fedora system. Seems that there are some broken paths or libs that are closely connected with LO and break its fundamental work.

#3

if you want probe this test: open DOCX file (no modified) and save in the ODT format, re-open ODT modify, now crash?

#4

I did in that kind:
Way 1: I made in Word 2010 the file with the following: “Hi! This is a test!”. Saved as “test.docx”. Opened Writer and opened in it this file. Saved a copy as test.odt. Closed everything. Opened this file test.odt Everything is okay!
Way 2: Downloaded from Google some text in .docx format. Opened in Writer. Saved a copy in .odt format. Closed everything. Opened this modified file on Writer. Everything is okay!
My specifications:
Windows 7 x86 (32 bit) LO 4.3.5.2

#5

Additional information:-
0. I am running LO on Linux, Fedora 20, 64-bit

  1. This MS Word Document is sent from a Colleague and is not my own created from scratch. This is a very large document in itself, with 256 pages, >55K words and >40 images

  2. I am able to open the document in a Windows VM with MS Word and I have updated and saved it.

  3. I have just tried to modify the doc and to re-save it and LO crashed again…

  4. I created test documents from scratch using my current install they work.

#6

Jan 8 10:55:26 localhost kernel: [39891.186417] soffice.bin[19167]: segfault at 35 ip 00007f7c196f1af5 sp 00007fff77a886f8 error 4 in libcomphelper.so[7f7c19609000+168000]
Jan 8 10:55:26 localhost kernel: soffice.bin[19167]: segfault at 35 ip 00007f7c196f1af5 sp 00007fff77a886f8 error 4 in libcomphelper.so[7f7c19609000+168000]
Jan 8 10:55:29 localhost abrt-hook-ccpp: Saved core dump of pid 19167 (/opt/libreoffice4.4/program/soffice.bin) to /var/tmp/abrt/ccpp-2015-01-08-10:55:26-19167 (3650355

#7

Jan 8 10:55:29 localhost abrt-server: Package ‘libreoffice4.4’ isn’t signed with proper key
Jan 8 10:55:29 localhost abrt-server: ‘post-create’ on ‘/var/tmp/abrt/ccpp-2015-01-08-10:55:26-19167’ exited with 1
Jan 8 10:55:29 localhost abrt-server: Deleting problem directory ‘/var/tmp/abrt/ccpp-2015-01-08-10:55:26-19167’

#8

I have deployed the v4.4.0.2 Alpha to see that has the same issue, and to remove the current v4.3.5.2 and this version also has the same issue.

#9

I have saved the .docx file as a .doc file with a differnt name, using MS Word, and I then attempted to edit and save the file using LO and that works fine.
There is something in the .docx version of the file that is the issue.

is there a LO debugger, that I can run to gain additional diagnostic information on this issue.

I have tried additional large word files with .docx to see if size is the problem and they were saved. I tried a 32MB file with 25K words, which is also large and that saved.

#10

Well, that changes a bit the situation. I will try on a big file I have (about 300 pages, but I need to convert from .pdf), and then tell here the results.

#11

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