Object is nonfunctional

mstraw · January 28, 2021, 10:53pm

Libra 6 and 7

I get an “object is nonfunctional” on any file (Writer) opened. New files and previous files are both affected. Tried uninstalling/reinstalling. Started two days ago.

anon87010807 · January 28, 2021, 11:31pm

Operating system? Complete version numbers please, like 7.0.4.0, four digits. The only reference that Google offered is https://bugs.documentfoundation.org/show_bug.cgi?id=133495, but there you get a crash after clicking in a scrollbar.

anon73440385 · January 29, 2021, 9:30am

Tried uninstalling/reinstalling.

Please note If a problem is caused by a corrupt user profile, reinstalling LibreOffice won’t help at all, since this won’t touch the user profile. Therefore: Before reinstalling always check whether the user profile might be the cause of a problem.

To test whether LibreOffice user profile is causing the issue:

Start LibreOffice
Restart in Safe Mode using Help -> Restart in Safe Mode and confirm the restart using button: Restart
Click button Continue in Safe Mode
Perform the procedure showing the problem and check whether the problem is gone (If you need to open a file, use File → Open and do not use some other procedure)

mstraw · January 29, 2021, 8:25pm

Sorry about the lack of info: Here are the specifics.

Version: 7.0.4.2
Build ID: dcf040e67528d9187c66b2379df5ea4407429775
CPU threads: 8; OS: Mac OS X 10.15.7; UI render: default; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded

anon87010807 · January 29, 2021, 8:41pm

Did you act on @anon73440385’s suggestion already?

mstraw · January 31, 2021, 6:00pm

I followed Opaque’s recommendation and it did seem to be working but has reverted to the crashing state.

anon73440385 · January 31, 2021, 6:11pm

The emphasis on my comment was on “test whether LibreOffice user profile is causing the issue”. No feedback on test result, results in no probable solution - see my answer below.

mstraw · January 31, 2021, 6:52pm

Captured a crash report:

Process: soffice [96592]
Path: /Applications/LibreOffice.app/Contents/MacOS/soffice
Identifier: org.libreoffice.script
Version: 7.0.4.2 (7.0.4.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: soffice [96592]
User ID: 501

Date/Time: 2021-01-31 10:47:21.359 -0800
OS Version: Mac OS X 10.15.7 (19H114)
Report Version: 12
Anonymous UUID: C2BC50A7-C91A-DCCD-E043-CEADDE5E69BB

Time Awake Since Boot: 340000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x20:
→
__TEXT 0000000109003000-0000000109004000 [ 4K] r-x/r-x SM=COW /Applications/LibreOffice.app/Cont

anon73440385 · January 31, 2021, 6:15pm

Hello,

according to your comment “…recommendation and it did seem to be working” the solution should be:

Reset your user profile by performing:

Start LibreOffice
Start in Safe Mode using Help -> Restart in Safe Mode and confirm the restart using button: Restart
Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
Select option Reset to factory settings
Activate [x] Reset entire user profile
Click button Apply Changes and Restart

Hope that fixes your issue permanently.

mstraw · February 3, 2021, 4:13am

Okay, did the above. So far, so good. I will update after using a few more files. Thank you!!!

mstraw · February 5, 2021, 6:36pm

Still looking good. Thank you for your assistance!