Trying to update from 5 to 6.3.0 - installer says it has a problem, quits

Tried 6.3.0
Tried 6.2.6
Same problem with both.

And the exact error message is? What is your OS?

Error message:
'The wizard was interrupted before LibreOffice 6.3.04 could be completely installed.
Your system has not been modified. To complete installation at another time, please run setup again.

Sorry, I forgot to add the OS: Win 10 Pro

In the FAQ, please read the last part “Create an installation log”.

Tried running it from the command line as per the FAQ.

Error dialog says:
This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this a valid Windows Installer package.

Log file:
=== Verbose logging started: 8/30/2019 7:13:15 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (1C:7C) [07:13:15:724]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (1C:7C) [07:13:15:724]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (1C:98) [07:13:15:754]: Resetting cached policy values
MSI (c) (1C:98) [07:13:15:754]: Machine policy value ‘Debug’ is 0
MSI (c) (1C:98) [07:13:15:754]: ******* RunEngine:
******* Product: c:\ LibreOffice_6.3.0_Win_x64.msi
******* Action:
******* CommandLine: **********
MSI (c) (1C:98) [07:13:15:756]: Note: 1:

Is that the same error you saw when you tried to install it without logging? (Should be the same - or possibly you made a mistake in the command line; could you please post it here verbatim as you typed it?)

Stupid me, I had a space in the command line.
Fixed that.
Re-ran with cmd as administrator.
Same original error as first posted.
Here is the log file:
=== Verbose logging started: 8/30/2019 7:37:07 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (E8:10) [07:37:07:975]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:10) [07:37:07:976]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (E8:C8) [07:37:07:997]: Resetting cached policy values
MSI (c) (E8:C8) [07:37:07:997]: Machine policy value ‘Debug’ is 0
MSI (c) (E8:C8) [07:37:07:997]: ******* RunEngine:
******* Product: c:\LibreOffice_6.3.0_Win_x64.msi
******* Action:
******* CommandLine: **********
MSI (c) (E8:C8) [07:37:07:998]: Machine policy value ‘DisableUserInstalls’ is 0
MSI (c) (E8:C8) [07:37:08:017]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windo

You can’t post a log here - you need to upload it zipped somewhere and post a link here (as noted in the FAQ).

Doubly stupid me.
:slight_smile:
Here’s the install log zip: LOG