Unable to reinstall extensions after a crash

English
#1

A LO start following a crash suggested recovering the two open documents at the time of the crash. This I accepted. The start process then went into crazy mode just constantly flickering the attached startup banner which followed my mouse from monitor to monitor.

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I decided it was safest to restart my computer a couple of times.
After restart, two extensions appeared to be conflicting over their screen location so I closed both of them. They were no longer available in the extensions list.
Power Detective has been installed and operational since Pontius was a pilot so I tried to reinstall that first.
Attached is the error message.

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I can confirm nothing exists in the AppData beyond cache
Is it likely that manually creating the path and dropping the downloaded extension in the appropriate location would
A: Fix it
B: Make a Dog’s Dinner of it
For the record, the newer extension was Style Reporter

#2

Hello,

reset your LibreOffice user profile and reinstall the extension(s).

#3

I guessed as much. I rather hoped there was an alternative that didn’t lose everything that was working fine.
Thanks👍

#4

Curioser and curioser - it still wont let me reinstall Power Detective.
Same message.

#5

I added another extension that created the missing directories but even then creating the one for power detective and placing the file in there made no difference.
PD is a minimum of 1000% more effective than the native detective

#6

Did it ever work with the version you try it reinstall to or did you update LibreOffice meanwhile? Do you really have installed LibreOffice from libreoffice.org (MSI packages) or do you use something else like portable app?

(Just tested installation on LibreOffice 7.2.0.4 and Windows 10 without any problem)

#7

It crashed in the original version, failed to reinstall in the original version and then I tried updating LO for which it also refused to install. I noticed on the original version the toolbar still had an “empty placeholder” where it used to be but that had disappeared with the updated version.

#8

Sorry, missed the question - LO.org MSI

#9

Take care with abbreviations, which look like a website.

#10

It was my abbreviation, picked it up on my last visit through the app.
The one thing I didn’t do was reset the profile on my original version. Perhaps I turned it into a “Dog’s Dinner”.
Any thoughts on completely uninstalling LO and perhaps going back to the earlier version.

#11

I have 7.3.0.0 Alpha0+ installed which I was using to test some bug fixes I was involved with and power detective works fine in that. Is it feasible(safe) to somehow turn that into my user environment or would the uninstall-reinstall of the release user environment be the safer option?
Would an uninstall completely erase all references to LO or is there more work to perform on the registry?

#12

All your information confuses me completely. Above you told that resetting the user profile doesn’t help. Now I read “The one thing I didn’t do was reset the profile on my original version”. Now I read you have 7.3.0.0-alpha0, which installs as LibreOfficeDev and this doesn’t match to your initial screenshots showing LibreOffice and the path to a profile for a non-dev installation. I suppose, I can’t help you.

#13

Sorry,
I didn’t reset the profile in my user environment when it first failed on the lesser version.
Instead, I just updated to the next version I had sitting waiting in the shadows.
When that failed to cooperate I then tried the system reset you suggested - that also failed to remedy the error.
I have the dev version installed in isolation to test fixes for a bug I’ve been involved with.
I wondered whether it was feasible to just use that as my day to day user environment.
I have bitten the bullet and completely uninstalled the user version of LO and intend to freshly reinstall the latest stable version.
All I hope is that LO really does uninstall on demand and not leave whatever residue is messing with my installation.
You have helped me and I’m grateful for your time

#14

Now I suspect it’s getting to the stage where it’s a bug.
Having uninstalled everything libre office apart from the dev version and flushed out the registry using CCleaner, I installed 7.2.0.4.
Somehow, 7.2.0.4 found the existence of a small test extension I installed an hour ago to try to verify the extensions loading routine.
This should not have existed anywhere apart from my download folder. Clearly, uninstall doesn’t uninstall - it must just remove a few entries and when the installer says create all these user appdata files it must just find they already exist and decide that will do. It won’t work but it’s a job done.

#15

@WhiteKnight did you know you can edit comments? Creating replies on own comments if no other comments follow just makes things less readable. Click the … show more dots and then the pen to edit a post. Usual convention is to place a bold Update word to let people know where information was added.

1 Like
#16

@erAck Would you believe me if I admitted that I didn’t know?
In all honesty, I thought clicking on the little reply bubble/cloud managed all those connections and linked them together.
I guess I learned another two things today - I suck at Discord and I suck at Discord🤔

Thanks.

#17

This luckily isn’t Discord though, but Discourse :wink:

#18

Well I guess that’s three things I learned😂

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