I know to go to tools-options and can find my user profile. I know changing the profile can sometimes sort a problem.
I just do not understand what I do once I get to the profile to change it.
I would like to know how on a Chromebook. I can find instructions for a laptop and it seems easier as you can see the files.
Chromebooks are really a giant Android phone so I suspect the way you do it is different from a PC or laptop. (I may be wrong.)
If any kind person could walk me through.