Why does libreoffice keep disappearing from the computer?

Windows 10, version 1903, build 18362.720
LO 6.3.5.2

We’ve been using LO for years (windows, linux, mac).

March 11 was the first time this happened to my wife. LO didn’t appear at all in the list of programs to remove. I downloaded and reinstalled, and it worked fine.

Today she told me that she’s had to *reinstall from the 6.3.5.msi file every day she wants to use it. When I checked today, the directories ‘…/Program Files/LibreOffice’ and ‘…/Program Files/LibreOffice5’ were empty. I removed the one for v5, she reinstalled from the *.msi file, and she’s up again.

She shut the computer down today (“Shut Down”). I opened it again, and today’s reinstall is still good.

This is odd, though: when I click on the desktop icon to start it again – all recent files are available, going back months. How is that possible when I saw empty directories this morning before she reinstalled this morning?

This incident was closed in 2016 as irrelevant or outdated. The problem is back for me.

Has this happened to anyone? What’s the cause and/or solution?

Starting the system, it suggested to restore “last known good” state (and user accepted)? then it would surely affect installed programs (including Program Files), but keep user data (%appdata%), which keeps the history.

No, sorry, we never saw that option. Windows always came up “normally”. Except for the missing LO.

  1. update your windows 10
  2. reinstall from an administrator account; not as a standard user.

Hope this helps and solves your issue

Will try these steps. FTR, today it all worked fine.

Win10 said I’m up to date. My acct has admin rights. But it was telling me that I didn’t have rights to delete the program directory. I shut down again with the shutdown button lower left. I brought the system up again, clicked the *.msi file to reinstall, and this time it worked. Go figure.

Thanks all for responding.

I have had this problem too in Win 10 “Pro”. My Libre Office 25.2 disappeared from my system twice in the past two months. Microsoft have a notorious habit of trying to discourage third party apps and force everybody to use their often lousy MS apps, but this is a whole new dimension. Normally their updates just change the default apps but don’t actually erase the third party program from your computer.

However it isn’t a Microsoft update this time. By taking ownership and changing permissions on various system folders and files I achieved full manual control on my Windows 10 updates a couple of years ago and keep the so called “feature” updates fully and permanently disabled. Constantly waiting 20 minutes at a time and fighting their damn default apps resets was driving me nuts, so I put 'em in their place. My computer boots in 22 seconds flat now, every time, and I can pick and choose which updates are genuine security patches and which are just Microsoft’s incessant self promotion.

In this disappearing LO problem, for once Microsoft are not guilty. A check of c:\Program Files\LibreOffice… shows part of the basic installation support still present but the entire executables section totally gone. How that is happening I am still trying to track down, but I found a simple workaround.

Re-installing from scratch is slow and in my case runs into a road block trying to write to my user start menu path. If you then cancel the install it “rolls back” the files just installed, leaving you with the empty skeleton you started with.

That folder access issue complication probably stems from an error when I tinkered with permissions in my security. My user account has administrator status and even the file explorer I was launching the installer from (XYplorer) is at admin level.

But I found a much simpler workaround anyway. I went ahead and ran the Libre installer and when it halted with the user folder permission roadblock I used my file explorer to create a new folder "…\LibreOfficeBackupCopy… in Program Files. I then copied the newly installed LO files into that backup location.

Next I went BACK to the halted installer and cancelled it. It then of course rolled back (ie erased) all those new files. But all I had to do then was go to my backup folder and copy the backed up files back into that main “skeleton” LO folder tree.

It worked like a charm. All my context menus and other Libre Office shortcuts were back in action and all my documents history was still intact. The reason for that is simple: the user’s DATA and desktop files (LO documents, shortcuts, etc) are a totally separate entity from the actual LO PROGRAM files, so they do not get erased.

This workaround is so fast and simple that it’s almost no trouble at all. I only needed to use that sleight of hand once to create the backup files and now I can copy the whole program files system over in just seconds.

Still not answered is why this erasure is happening. It only started happening recently after my Avast Premium Security asked to update Libre Office. I said OK and it tried but reported update failure. Obviously it ran into my little Start menu write obstacle and the update rolled back the install. The rollback leaves behind some Python folders and other basic folder structure, with just all the main executable system erased.

That is highly suggestive of an obscure bug in LO 25.2, such that, quite some time after installation, this installation abort “rollback” is somehow being triggered. The state of the LO program files tree after an unexplained disappearance of LO matches EXACTLY the state seen after that halted re-installation. It’s not Avast that is triggering it, since I have both their Premium Security and Cleanup programs set for full manual supervision. Very interesting. Hope this report may be useful to others.

A distinct possibility is that recent editions of LO might be designed to try and automatically update themselves, just as do FireFox and Adobe Reader for example. Those latter two programs at least present a manual response dialog asking you if you WANT the latest update, but LO might be trying to do it “conveniently” in the background: a program too clever for its own good. If it encounters any obstacle in its update – like say a permissions glitch in Microsoft’s abominable 1000 user home computer file security system, then down goes the update and down “roll” all your executables. How about it Documents Foundation? Any hidden automatic update function in LO 25.2?

Interesting and hope to hear more on it. (Great program otherwise).

This reply submitted Sept 2025.
Cheers

Automatic update has been made available for Windows in 24.8 (experimental in 24.2), see ReleaseNotes/24.8 - The Document Foundation Wiki and for how to turn it off

It’s interesting that when the installer tries to write to my user account start menu folder it runs into a permissions error whereas none of several other applications in my system encounters that problem (Firefox, Winzip 8, and others). I tend to blame myself, inasmuch as I have tinkered a lot with my o/s (making my computers do what I want them to do rather than what Microsoft wants to ram down my throat). But now that I read the first post on this topic I’m not so sure it’s me. That fellow, while clearly experienced with computers, does not look to be into it to the degree I am. By contrast he was unaware that his program user data files are not affected by the program files status, nor was he experiencing failure of his re-installations. Yet outwardly it’s clear from his experience that the core problem was the unprompted deletion of his entire executables tree in the LO suite. Ergo, in his case something in the automatic update was aborting it before completion yet not getting in the way of his manual re-installs.

Given the complexity of Mr Gates & Co’s delusions of grandeur multi user account o/s, that’s entirely possible. I laugh when even W10 still happily downloads ridiculously long html filenames from the internet and then promptly
runs out of environment space to handle those badly named files. If MS were not under the delusion that every home and small business PC needs to have ten users capability the user accounts paths wouldn’t be so ridiculously long. Earth to Microsoft: computers are so inexpensive these days that any average household can have one for every member of the family, including even the cat (who uses hers to watch Animal Planet).

I run six of them in my own small business just so I can multitask different projects that have very different software requirements, and I’m not even in the computer business – they’re just a tool I happened to need. I tinker with my platforms largely out of necessity, as I have to support a varied mix of legacy and current operating systems and apps in my work. But my scientific curiosity is often piqued as I do it, sitting there and wrinkling my brow and like “Mr Spock” saying “…fascinating”.

Hope my more in depth report may possibly help catch some small glitch in current releases of LO. Doesn’t look like very many people are experiencing it, but then again, how many that do actually follow up with a forum post? Thanks most kindly for the reply, and I’ll carry on with my tinkering.