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How to fix an error that shows "file not found" or "input/output error" when saving?

asked 2018-01-13 03:28:38 +0200

Felixscout gravatar image

First the nitty gritty: OS: Win 10 Pro LibreOffice: 5.3.7.2

As of three days ago my LibreOffice stopped saving files in both Writer and Calc at least. When saving an existing file with modifications I get an error stating:

Error saving the document XXXX: General input/output error while accessing C:\Users\Inky\Documents\XXX

If I try to save a new file I get an error stating:

Error saving the document Untitled 1: General input/output error while accessing C:\Users\Inky\Documents\XXXX

After trying to find anyone else with this problem and failing, I uninstalled and reinstalled LibreOffice. Now I get the document properties window before getting the second error message while trying to save a new file.

As far as I know I have no changes to my system, though I do have a toddler and she likes to push buttons.

Any thoughts?

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Do you happen to have Windows Defender running?

robleyd gravatar imagerobleyd ( 2018-01-13 04:20:10 +0200 )edit

Try to save something else (other than using LibreOffice) into C:\Users\Inky\Documents. For example, save a copy of this webpage into that directory. If it doesn't work, the problem is not limited to LibreOffice.

context15 gravatar imagecontext15 ( 2018-01-13 04:38:54 +0200 )edit

You said it yourself: ' ...the nitty gritty: OS: Win 10 Pro...'

Sorry, could not help myself.

Henk C. Meerhof gravatar imageHenk C. Meerhof ( 2018-01-13 23:44:44 +0200 )edit

@robleyd Yes I do. Is that a possible source of the problem?

@context15 Saving a copy of this page to that folder worked just fine. So it's something else. Any idea?

Felixscout gravatar imageFelixscout ( 2018-01-17 04:12:39 +0200 )edit

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answered 2018-01-17 07:26:25 +0200

robleyd gravatar image

updated 2018-01-20 06:12:24 +0200

If Windows Defender is running, you will need to add the LO executable - soffice.bin (tC:\Program Files\LibreOffice5\program\soffice.bin on my Win 7 32bit)) - as an allowed application; see How to Change Windows Defender Controlled Folder Access Settings in Windows 10

If this answer helped you, please accept it by clicking the check mark ✔ to the left and, karma permitting, upvote it. If this resolves your problem, close the question, that will help other people with the same question.

[Edit 2018-01-20] For reference, this is a snap of (some of) the LO 5.3.7 program files in my Win 7 Ultimate virtual machine.

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Well that did point me in the correct direction but the new issue is I cannot find the core LibreOffice apps, only their shortcuts. This means I cannot use those apps as declared exceptions since they simply do not work. Even with reboots. So do you know where the core program exist because all I can find is swriter and the like.

Meanwhile I have implemented a workaround of a unprotected folder.

Felixscout gravatar imageFelixscout ( 2018-01-18 17:11:42 +0200 )edit

Is soffice.bin not in the path I mentioned above?

robleyd gravatar imagerobleyd ( 2018-01-19 00:20:07 +0200 )edit

No I have C:\Program Files\LibreOffice5\program\soffice.exe. But I still have no save functionality with that in place. Very confused here.

Felixscout gravatar imageFelixscout ( 2018-01-20 05:02:57 +0200 )edit

"With that in place" I take to mean added as an allowed application? To confirm that Controlled Folder Access is in fact the problem you could try turning it off completely - see the link in my answer - and see if the problem is resolved that way. Beyond that I don't have any further advice, not having W10 available to experiment with

robleyd gravatar imagerobleyd ( 2018-01-20 05:53:39 +0200 )edit
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Asked: 2018-01-13 03:28:38 +0200

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Last updated: Jan 20