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LibreOffice 5 keeps crashing

asked 2015-09-02 09:48:29 +0200

axioma gravatar image

updated 2015-09-29 13:20:48 +0200

Alex Kemp gravatar image

When upgrading from Build ID: 4.4.5.2 Arch Linux build-2 to LO5 5.0.1-1, the program keeps crashing after a few minutes or actions. One of the actions is when trying to select or change a text color, but also when using other functions, tools or changing text properties. But the crashes also occur after having used the program for a few minutes.

I have removed previous profiles and removed any data left after installing 4.4.5. before upgrading. Although, it seems there are still some hidden files left in the system that are reused by LO5 after installing.

Currently I have downgraded to 4.4.5 again because it is really frustrating to have to restart the program every 2~5 minutes.

does anybody have an idea how I can solve this problem?

Cheers


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Please add your OS + any error message.

Alex Kemp gravatar imageAlex Kemp ( 2015-09-02 11:00:49 +0200 )edit

My LibreOffice 5.0 does not crash so often, but it does crash more often than 4.4.5. And for no obvious reason. For example, few minutes ago I finished my document, saved it and I tried to close the program. And it crashed (Ubuntu 14.04 LTS).

Ljiljan gravatar imageLjiljan ( 2015-09-04 08:51:43 +0200 )edit

...it happens daily... last time I used it, I was trying to click on some menu item in View (later, when restarted, this option was working but this caused the LO 5.0 to crash). Is possible to seperate instances of LO Writer, Calc, Impress and Draw. Because, when one program crashes, other crashes to.

Ljiljan gravatar imageLjiljan ( 2015-09-04 08:56:13 +0200 )edit

it is certainly doing it for me. I thought it was just Calc but now I have a writer file that is dropping every time i try to select inside a table

gusul gravatar imagegusul ( 2015-09-18 21:14:30 +0200 )edit

I have this problem too. I recently upgraded from LO 4 to LO5 in Debian testing. Now, LO crashes almost every time that I click on a toolbar control that brings up a pallet, such as text or background color. LO version "5.0.1.2.0+" on Debian Linux 4.1.0-2-686-pae #1 SMP Debian 4.1.6-1 (2015-08-23) i686 GNU/Linux. I am using FVWM as the window manager.

user gravatar imageuser ( 2015-09-22 02:15:18 +0200 )edit

Upgraded a laptop and a desktop to Ubuntu 15.10, which brought in Libreoffice 5.0.2.2 Both machines suffer crashes when running Libreoffice, sometimes repeatable (for example one machine crashes when two documents are open and I try to switch which document I am viewing). Other times crashes are random, and can happen without actually doing anything in Libreoffice (perhaps autosave triggers crash).

Bruce Dunn gravatar imageBruce Dunn ( 2015-11-19 08:00:34 +0200 )edit

I have a fresh install, but reinstalled it because it crashed often. Renaming the user folder and having LO create a new one did not help either. Fresh install and new user profile and it still crashes completely at random, some times it takes the whole OS with it!

Version: 5.1.4.2 Build ID: 1:5.1.4-0ubuntu1 CPU Threads: 4; OS Version: Linux 4.4; UI Render: default; Locale: en-US (en_US.UTF-8

Zoidman gravatar imageZoidman ( 2016-12-14 10:21:24 +0200 )edit

7 Answers

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answered 2015-09-29 03:13:56 +0200

user gravatar image

LibreOffice in Debian testing just updated to package version 1:5.0.1-2 and the problem is gone for me.

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Many thanks for your report.

Alex Kemp gravatar imageAlex Kemp ( 2015-09-29 13:29:59 +0200 )edit
1

answered 2015-12-08 03:49:17 +0200

ntrcessor gravatar image

Simiar issue on Linux Mint 17.3 Rosa, Writer itself crashes at startup, unless another LO App is open. Then it works just fine. Very annoying, as I seldom use the other apps, although sometimes I use localc alot...but usually just lowriter.

This is on a clean install. Have asked around on the net, several other people with the same issue on Mint and Ubuntu. No permanent fix, just the workaround of starting localc or some other app first. (Have tried the GTK fix, did not work for me.)

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Same issue for me with Linux Mint 17.3 also. But it crashes generally when I click on a file in Nemo. Sometimes it can be resolved by first opening Writer or Calc and then open the file from there. But it is a strange bug, which was not there in Linuc Mint 17.2 with Libreoffice 4.x

thorbjornw gravatar imagethorbjornw ( 2015-12-10 17:07:58 +0200 )edit

I am having the same problem with Version 5.1.0.3(x64) running on Windows 10. It crashes very often, though not always, when saving a writer document, and either can't recover or there is next to nothing there after recovery. I tried the mentioned workaround of having another app open and that works, but this bug should be squashed once and for all.

ted_rice gravatar imageted_rice ( 2016-03-29 01:01:10 +0200 )edit
1

answered 2015-10-15 12:35:49 +0200

jbigler gravatar image

I suffered from this problem as well. The problem in my case was the default GTK3 library that LibreOffice wants to use isn't fully compatible. Forcing LO to use GTK2 by running it as follows fixed it for me:

SAL_USE_VCLPLUGIN=gtk lowriter (localc ... etc)

If that helps, the Arch wiki page for LO gives instructions for making this change permanent for all LO applications by editing a shell configuration file or

/etc/profile.d/libreoffice-fresh.sh
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answered 2015-09-20 21:29:37 +0200

dif gravatar image

As an experiment I removed directory ~/.config/libreoffice/4/user and was able to open a macro for edit for the very first time.

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I tried this and it made no difference in my case.

user gravatar imageuser ( 2015-09-23 02:06:15 +0200 )edit
0

answered 2015-09-03 09:06:48 +0200

Can you specify, which type of operating system are you using? So that can provide you the exact steps.

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I am not OP but but I am running Arch Linux and its dropping out VERY frequently as well.

gusul gravatar imagegusul ( 2015-09-18 21:15:17 +0200 )edit

I should also say that OP lists that his OS is Arch in the VERY FIRST sentence of his post.

gusul gravatar imagegusul ( 2015-09-18 21:16:48 +0200 )edit

OP's system is Arch linux. It's a rolling distribution. My OS is also Arch Linux, kernel/linux 4.1.6-1. LibreOffice version 5.0.1-1 instaled from package 'libreoffice-fresh'. Calc often crashes. And it ALWAYS crushes whenever I want to edit.create a macro. Downgrading to 4.4.5.2 helps.

dif gravatar imagedif ( 2015-09-20 21:25:23 +0200 )edit

Did you try to disable OpenCL in Settings? I think this was new in L.O. 5.0 and it is realted how Calc re-calculate values in cells..

Ljiljan gravatar imageLjiljan ( 2015-09-27 16:47:32 +0200 )edit
0

answered 2016-01-27 23:07:48 +0200

Aganha gravatar image

I had the same problem on a fresh install of Linux Mint 17.3 Rosa, and managed to fix it by simply reinstalling libreoffice, like this:

apt-get purge libreoffice
apt-get install libreoffice

Hope this helps.

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answered 2016-03-23 13:46:12 +0200

nickmdowson gravatar image

Hi, perhaps you would consider filing a bug report about this crash? You can do this at: https://bugs.documentfoundation.org/. You will need to create a new account there, and they may wish you to make further attempts at debugging.

Before you do that though, you should search the bug tracker to see if anyone has experienced similar problems, which may also suggest some ways that you can solve this problem.

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Asked: 2015-09-02 09:48:29 +0200

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Last updated: Mar 23 '16