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Windows installer fails [closed]

asked 2012-02-27 17:16:23 +0200

leonardevens gravatar image

updated 2015-08-28 18:56:45 +0200

Alex Kemp gravatar image

I tried installing libreoffice using the windows installer. There are two files I had to download. I ran into trouble with the first, which is for the program. At a certain point a window pops up telling me to first exit libreoffice. but, of course, I can't do that because I haven't yet installed it. My only options at that point is to click Ok and then the installer terminates without doing the installation.

What is wrong?

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Closed for the following reason not a real question by MagicFab
close date 2012-03-04 17:16:40.005746

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Closed, this is not a question, and the corresponding issue (reinstalling over an older version) was answered here: http://ask.libreoffice.org/question/103/can-i-install-libre-35-dire

MagicFab gravatar imageMagicFab ( 2012-03-04 17:15:25 +0200 )edit

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answered 2012-02-29 17:08:33 +0200

updated 2012-03-04 20:41:44 +0200

That's a known issue, were you upgrading to 3.5 from a previous version ? I believe the reported bug is here.

In any case, as a workaround, I would suggest completely removing any existing LibreOffice installation and profile (type %APPDATA% in the search box in the Start menu to locate your profile), then try reinstalling again.

LibreOffice 3.5 has this bug fixed so it should not happen when upgrading again (from 3.5 to something else).

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answered 2012-03-04 11:31:26 +0200

Zak gravatar image

What worked for me is starting an admin cmd prompt and running the installer from there.

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Asked: 2012-02-27 17:16:23 +0200

Seen: 2,269 times

Last updated: Mar 04 '12