LO ver 7.1.6 just installed does not start

hi to all I can not open LO.
I have an as rock n68c-s killing motherboard with amd atleton 64x2 dual core processor 5600+ cpu. The version of LO I have installed is 7.1.6.
I state that I have previously installed the version of java8.
When I do to start LO; the window appears with the message “libreoffice has stopped working”, with the following error signature:
Issue signature:
Problem Event Name: APPCRASH
Application name: soffice.bin
Application Version:
Application timestamp: 6135e2a5
Failed module name: skialo.dll
Module version with errors:
Failed module timestamp: 61353cf8
Exception code: c000001d
Exception offset: 000000000052b9c0
OS version: 6.1.7601.
Locale ID: 1040
Additional Information 1: 5a41
Additional Information 2: 5a41c51d9bd69181daf1841feb241a4e
Additional Information 3: 9293
Further Information 4: 9293315362e95195c47ac496cb014c8d

can someone help me? Thank you

Because of updated Python’s change bpo-36085, LibreOffice 7.1 now requires KB2533623 on Windows 7. The mentioned update is not directly available from Microsoft anymore, but KB3063858 (32-bit / 64-bit) may be used, that superseded the older one (details in https://bugs.documentfoundation.org/show_bug.cgi?id=144902))

So try install that MS update package

now its working
thank you so much

It is bug tdf#144434. Uninstall Reinstall your earlier version (the archive has copies of previous versions but should work fine).

Then in Tools > Options > View untick Use Skia for all rendering. Then you can install Cheers, Al

1 Like

Hi EarnestAl, I did as you did.
It does it to start but then this window comes out.

If I click on ok it exits the LO. What can I do?
I tried to install version and but I didn’t get any results. I always get the same restore window

Delete the LibreOffice’s User profile

already done but it doesn’t work

Do you use Windows 7?

yes windows 7 Ultimate sp1 64 bit 4 Gb of ram

KB2533623 x64 for Windows 7 doesn’t help me (says this isn’t for your computer), but after installing LibreOffice version 7.0.6 the issues are gone.


hello, sorry but where did you find the KB2533623. in the catalog of the microsoft gives it to me related only to win vista.u where did you find it? thanks

That update KB2533623 included this newer update: KB4457144

You can find it here: Microsoft Update Catalog