Why are my crop handles missing in LibreDraw 24.8.3.2?

When I try to crop an image in LibreDraw, there’s no left crop handle.

I’m using LibreDraw 24.8.3.2. I just updated to this version, but it also wasn’t working in the previous version I had installed.

Thank you.

Could it be just one image and for that the left crop handles are out of view? Zoom out until you can see the entire image.
If necessary change the page size to something bigger, e.g. A0, make the crop and reduce back to normal page size
In the sample attached, can you crop the left hand side in both images to the start of “LibreOffice”?
DrawCannotSeeLeftCrop.odg (44.2 KB)
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If you cannot see the left crop handles for the top image in the attachment, then start in LibreOffice Safe Mode and test cropping the images in the attachment. Click Help > Restart in Safe Mode > Continue in Safe Mode.
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If it works in Safe Mode then you might like to reset your profile in one of the ways described. Be sure to make a back up of it first, LibreOffice user profile - The Document Foundation Wiki
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[Edit]
For raster images I prefer to use a dedicated graphics program to modify them. I normally do this first before inserting the modified image into Draw.
Another alternative would be to right click the the image and select Edit in external program, crop the image there and close the program, click yes to save.

Evening! To each of your recommendations…

  • I can see the entire image, but no left crop handle.
  • I haven’t tried changing the page size…yet.
  • When I opened your sample file, I couldn’t see the left crop handles for either image.
  • When I restarted in safe mode I still couldn’t see the left crop handles.
  • I’ll try editing in an external program, but would sure like to know what the issue is with Draw.

Thanks so much for the troubleshooting ideas!

It could be an installation issue but also could be your window manager.
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Can you click Help - About LibreOffice, then click the icon just after Version information to copy the details to your clipboard. Paste the details in your question if you can still edit it (pencil icon) or in a comment.
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If you are on Linux there are some recent questions about what is on screen or not visible.

Yes. It’s…
Version: 24.8.3.2 (X86_64) / LibreOffice Community
Build ID: 48a6bac9e7e268aeb4c3483fcf825c94556d9f92
CPU threads: 8; OS: Windows 11 X86_64 (10.0 build 22631); UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded

Try restarting Windows, click Start menu - Power - Restart (not power off as that defaults to hibernate). If there are any messages about updating during booting then wait a few minutes after Windows has started and restart again.

After Windows has fully restarted, go to Control Panel - Programs and Features, right click LibreOffice and select Repair. Or reinstall LibreOffice.

Make a note of any error messages that you might see.

The following is the solution for this image, but since its width is exaggerated, the correct is to crop it with an external program, or may be to extport the cropped image with draw and reinsert in your document.

Keep in mind that when exporting to html the entire image is exported.

The image is too wide to fit on a vertical A4 page and due to its position the left side extends off the page and the interface.

  1. Change the page size for example A3 and horizontal position.
    – You will then be able to see and use the crop handles on the left.
  2. Crop as you like.
  3. Change the page back to A4 portrait, like you had it before.

No error messages upon repair, but also still no left crop handle. :frowning:

This is getting out of my depth.
If it were me, I would try uninstalling LibreOffice, restarting Windows then downloading afresh and installing the new download. If still an issue I would check

  1. If a portable or parallel installation has the same issue
  2. If a new Windows User has the same issue.

There’s not a single screenshot of @rrbiermann’s problem. It is not obvious what is kept being discussed here.

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The shape/artifacts of the handles look wrong. E.g. middle top handle looks as it were top right corner handle.

  • Are there other objects (perhaps transparent/invisible) overlapping or in the region?
    Still shouldn’t look like that, but at least could give us hints towards what is happening.
  • What does the navigator show when you select the image?
    Navigator is activated by the compass icon in the right side panel, function key F5 or from the View menu; you may need to switch “list named shapes” to “list all shapes” in the selector above the panel to have all objects listed.

I am using the exact same build, and cannot force the issue. What I would try:

  • Disable Skia rendering
    • Menu item Tools - Options
    • Expand LibreOffice in the left pane and select View
    • Untick Use Skia … to the right in the dialog
      Draw will require a restart before you can observe the result of the change
  • Reinstall LibreOffice from a fresh download

Not sure that this is connected to the issue at hand, but perhaps worth keeping in mind:

I see a lot of problems in various applications when using the “high efficiency” image/video encodings. Some apps give notice, something to the effect that “you do not have a suitable codec for this image’s encoding”, while others simply fail to render the image, or in rare cases display malfunction of the kind indicated in this case.
Often the container file is then HEIC type, as seen on Apple devices, but the HEIF encoding seems possible to use with any container formats out there.

Here’s what my navigator shows when the image is selected.

I also unticked “Use Skia” and the crop was still missing the left handles.

It’s time to do the reinstall.

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Aha - another data point: you have a desktop scaling.

What does that mean? :slight_smile: (Pardon my ignorance)

I mean, your screen has some scaling - see system Display settings:

It may be a bug in our Hi-DPI code.

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I think @mikekaganski has identified the issue. Windows 11 has problems if scaling is 175% or higher, see these on answers.microsoft,
Problems with Win11, text size and scaling!
gap in taskbar on 175% scale
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I can reproduce the crop issue if I simply scale my display to 175%

Set display scaling to 150% and restart LibreOffice

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The reason might be bug 153421 – On windows, the picture croping tool miss the bottom left handle when scaling higher than 100%. That is fixed in LibreOffice version 25.2. In that case, the error should not appear, if you use a non-SVG icon theme.

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