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Installation failure on Windows 7 [closed]

asked 2012-02-27 01:33:22 +0100

Terry gravatar image

updated 2015-08-28 18:58:29 +0100

Alex Kemp gravatar image

I was on 3.43 and attempted to go to 3.45 before 3.5. It failed with and error about couldn't uninstall an older version. Tried 3.5 and it failed because it was seeing 3.4 in the registry. At this point, I've deleted the old directory and most of the registry entries. Also deleted the entry in user roaming. Updated Java.

The error message Error 1714 the older version of Libre Office 3.5 cannot be removed.

By the way, it should have been built to update from 3.4.3 as its stupid to require users to update every couple of weeks. Now of course all the settings are gone and I'm starting over.

Not good!

NOTE: Question closed - Not a question, as duplicate of this one:

http://ask.libreoffice.org/question/103/can-i-install-libre-35-directly-over-older-version

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Closed for the following reason duplicate question by MagicFab
close date 2012-03-04 17:10:05.186449

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Have no idea what it will take. At this point I'm just using Microsoft because of this issue.

Terry gravatar imageTerry ( 2012-02-28 20:53:58 +0100 )edit

Can someone please also tag this question with the "Windows" tag ? Thank you!

MagicFab gravatar imageMagicFab ( 2012-03-01 16:53:44 +0100 )edit

What weir rules are here? This is in no way duplicate of "Can I install Libre 3.5 directly over older version?", this asks how to solve an error during installation.

moen gravatar imagemoen ( 2015-05-10 17:09:51 +0100 )edit

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answered 2012-02-27 07:24:24 +0100

drone27of1 gravatar image

Go to HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Ctrl+F to find LibreOffice
Delete the Key that contains the found item
Repeat with HKLM\SOFTWARE\Classes\Installer\Products

This should tell Windows that the software is not installed.

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No Joy! It still won't install.

Terry gravatar imageTerry ( 2012-02-28 20:52:55 +0100 )edit

You should make sure the quickstarter is not running in the background. Terminate soffice.exe, soffice.bin, scalc.exe, swriter.exe etc... If that does not work, try to re-install 3.4.5 and then remove it.

drone27of1 gravatar imagedrone27of1 ( 2012-02-29 06:44:39 +0100 )edit

I had rebooted and never installed the quickstarter. Editing the registry is a monumental task which I have done several times. Now it's your turn to get your act together and make the version 3.5 install properly.

Terry gravatar imageTerry ( 2012-03-02 02:54:58 +0100 )edit

I had rebooted and never installed the quickstarter. Editing the registry is a monumental task which I have done several times. Now it's your turn to get your act together and make the version 3.5 install properly.

Terry gravatar imageTerry ( 2012-03-02 02:54:59 +0100 )edit

Thank you, I spent hours trying to fix this LibreOffice mess (unfortunately I cannot upvote you, don't have enough points).

moen gravatar imagemoen ( 2015-05-10 17:11:23 +0100 )edit

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Asked: 2012-02-27 01:33:22 +0100

Seen: 1,672 times

Last updated: Mar 04 '12