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Why doesn't version 5.2.7 install after download?

Downloaded version 5.2.7 to replace version 4.4 and it appears in download folder. Double-click it, and install wizard appears, and says the install will happen and will "take a few minutes"but nothing happens. The status bar doesn't move. After an hour, get message saying that the install has stopped and do I want to cancel it. I do. I try to do a second install and get message that another install is running, but see no sign of that. Am running Windows 10 and use Firefox as browser. Any suggestions? BobG